Ratings based on 40 Verified Reviews
4.7 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Our stay couldn’t have been better. The food for breakfast as well as the dinner menu is all incredible and the staff was so kind: we had some early morning tour departures and they made us little packed breakfasts each morning. The neighborhood is quiet and beautiful, with a small little strip of dining and stores about a 15 minute walk away
Comment from Hotel Management
7 Aug 2024 by Charlotte, Hotel Management
Estimado Michael Nos alegramos muchísimo que su estadía con nosotros haya sido lo que Usted esperaba! Nos ayudaría muchísimo si Usted quisiera poner un buen comentario en Google y se lo agradeceríamos porque eso nos ayuda a que más personas nos elijan Lo esperamos nuevamente cuando guste!
by A verified traveler
Nice retreat on the outskirts of Santiago
Posted 15 Aug 2023 on HotelsThe staff members were super friendly and helpful. They made me feel appreciated. Food was great,too!
Comment from Hotel Management
16 Aug 2023 by Charlotte, Hotel Management
Muchas gracias Frank por preferirnos y quedarse en Casa Arrayán. Nos alegramos que Usted se haya sentido como en su casa! este es nuestra mayor satisfacción! Lo esperamos cuando guste!
Recommended
for Everyoneby A verified traveler from San Diego, CA
Great home base to go skiing in Chile
Posted 23 Jul 2015
Location: Valle Nevado, a beautiful ski resort, is only about an hour's drive away.
Extremely comfortable bed, nice hot shower and the best complimentary breakfast I've ever had at a hotel (fresh baked bread, waffles, fresh fruit, fresh cooked eggs, juice, coffee, etc. etc.). Located right off the only road leading to the ski resorts outside Santiago. Hotel owner Angelica went above and beyond in helping us to plan our trip up to the snow and preparing us for all the possible curves in the road (literally and figuratively). She was also very sweet, thoughtful, and she speaks nearly perfect english. Definitely recommend this hotel for those that want to go skiing in Chile!
by Richard from Amityville, New York, USA
Chateaux in the Andes!
Posted 25 Nov 2014 on HotelsLoved the place. It's both beautiful and charming.The service was outstanding, and the breakfast was a treat to look forward to every day, as were our hosts. Breakfast was the only meal available, and the driveway is a bit uphill, but these contribute to the intimacy of the hotel. Only a dozen rooms, in a private Andes setting, truly hard to beat.
by Albert from Fort Lauderdale-USA
No hotel
Posted 20 Oct 2014 on HotelsFirst off, this is no hotel, it is a bed and break feast. The owners/managers were not friendly at all. As soon as we got there, all of the rules were spelled out; no food or drink in the rooms or living area, I went out for a smoke well away from the rooms only to be told later, "No smoking", if you are going to come back to the hotel after 9, you have to make special arrangements, etc. After 1 hour we told the manager we would only be staying the 1 night, since it was already about 8 P.M., and not the whole 8 days. Although they had good rates, in my opinion it is not worth it. Stay away!
by Gloria from Ft Lauderdale Florida
Do NOT Stay Here
Posted 18 Oct 2014 on HotelsFirst off this is not a hotel but a bed and breakfast.
You enter the property a gate at the main road. You use the intercom to request the gate to be opened. This may not be such a safe thing to do late at night. You do not get a key to the gate. If you plan to be out after 10PM you will have to make prior arrangements with the manager.
We were told by Andrea the manager there is no food or drinks allowed in the rooms or lobby area. They can be consumed in the dining room or kitchen only.
The couple I went with smoked. They were told the ENTIRE property was nonsmoking.
The room details are misleading. Our reservation stated "A coffee/tea maker, a microwave, and a refrigerator are supplied." These amenities are NOT in the rooms but in the kitchen. You also get free WiFi but you can't get a signal in your room. The TV in our room was smaller than my home PC monitor.
You cannot use the pool. The pool bottom was very dirty and the water was cloudy. The wire mesh seating and tables were filthy.
Due to the safe access to property, misrepresentations about the room and rules restriction placed on us we decided it was best to attempt to get a refund. We talked to Andrea and she said "they don't give refunds". We decided to stay one night (it was already after 6PM) and leave in the morning. Our original reservation was for 8 nights. We would take the refund issue up with Hotel.com. I took photos to back up the conditions we encountered at this property.
by zoran from Belgrade
Good base to go skiing to Valle Nevado
Posted 7 Sep 2013 on HotelsGood base to go skiing to Valle Nevado area if chains are not required. Advise: For a dinner order only a salad in the hotel.
by A verified traveler from Miami
Great hotel
Posted 8 Jul 2013 on HotelsGreat little hotel, far from center of te city and all the rooms are same size so no need to pay for extra charge for Conde suite
by A verified traveler
Posted 22 May 2013 on Hotels
by A verified traveler
Fantastic spot on a hill
Posted 29 Jan 2013 on HotelsStaff were very kind, rooms was impeccably clean, the building itself was built with a great eye and much care. In short, a fantastic spot for a weekend away. Only regret is that we didn't have more time to explore the nature reserves nearby - for which the Inn is very well located.
