Ratings based on 99 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Just nice place to stay
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
4 Oct 2024 by Equipo de recepción, Hotel Management
Muchas gracias por sus comentarios,Saludos!
by A verified traveler
Not like the pictures or description
Posted 28 Feb 2024 on HotelsThe hotel is not quite like what appears in the pictures or description.
The hotel is in a bad area. All businesses have steel gates and graffiti. We were warned about walking outside at night.
There is no phone in the room. To reach the front desk, you must use your cell phone and call the hotel. That's even on the check-in brochure.
Breakfast is scheduled to start at 8am. There is a picture of the breakfast buffet equipment covered in table clothes taken after 8am. They hadn't even started set-up and it was after 8.
Our room didn't have colored pillows or a bed runner/bed scarf. When we walked to the bed, we noticed long black hair and dirt marks on the comforter. We also didn't have a side chair in our room. There was one light on each stand next to the bed but they didn't match. The light fixture on the ceiling above the bed had been taped over with electric tape. The hanging light in the bathroom didn't even have a bulb. It's an open socket.
There were two old bath towels & two floor towels for outside the shower in the room. No washclothes for faces or hand towels for drying hands.
The hotel description mentions a bar. They have a physical bar structure but not a bar for drinks and socializing.There is a physical bar but it doesn't even have glasses on the shelves so it hasn't been used in a long time.
Comment from Hotel Management
3 Mar 2024 by Equipo Hotel Brasilia, Hotel Management
Este comentario fue realizado con mala intención. De todos modos mejoraremos los aspectos destacados: pondremos la ampolleta faltante en el soquete de esa habitación. El desayuno se sirve desde las 8 a.m. es una de las politicas del Hotel. En el cielo de la habitación se puede observar el detector de incendios. La TV que se observa en el living es solo decoración. (En todas las habitaciones hay una Smart TV muy moderna). El bar abrirá pronto, en temporada alta. Si hay sábanas, toallas, ammenities de todo tipo disponibles en las habitaciones.
by A verified traveler
Posted 28 Feb 2024 on Hotels
Comment from Hotel Management
3 Mar 2024 by Equipo Hotel Brasilia, Hotel Management
Muchas gracias por su puntuación. Saludos
by A verified traveler
Posted 15 Jan 2024
When I arrived at the hotel I was feeling disheartened by what I saw…piles of garbage all over. Inside the hotel was clean, and the lady, Hermana (sp) spoke some English, and was so nice. The room was wonderful, and the bed was so comfortable that I was spend my whole holiday in it. The breakfast was delicious, and plentiful. I usually had a bowl of fruit with cream. Some toast and eggs. The area around the hotel looks very rough, but the people are so kind that it’s impossible to feel uncomfortable. I enjoyed my stay, and will make it a yearly visit
Comment from Hotel Management
3 Mar 2024 by Equipo Hotel Brasilia, Hotel Management
Hola J, El barrio es uno de los más tradicionales de Santiago, con mucha historia. La municipalidad está trabajando para mejorar la mantención y situación general de algunas mansiones y casonas antiguas alrededor de nuestro hotel que han quedado abandonadas por sus dueños originales. Dentro del hotel todo está limpio, moderno y casi nuevo. Gracias
by A verified traveler
Posted 10 Jan 2024
When the driver dropped me off at the hotel I was questioning my choice of hotels. The street looked inhospitable, but the piles of garbage on the sidewalk were gone the next day, and the place was mostly clean. Inside was very clean, and the staff were great. The cleaners came to my room each day and asked if they could clean. There was always someone mopping the main floor which glistened. By the end of my trip I knew the area well, and even a fee people. A 20 minute walk to the main downtown area is perfect. I already plan to return to the hotel Brasilia!
Comment from Hotel Management
3 Mar 2024 by Equipo Hotel Brasilia, Hotel Management
Muchas gracias por su comentario. Estamos trabajando con la municipalidad por mantener las fachadas de nuestro barrio en perfecto estado de pintura y limpieza. Nuestro barrio tiene una arquitectura hermosa y única, con el tiempo vamos a recuperarla. Saludos
by A verified traveler
Posted 6 Jan 2024
Comment from Hotel Management
3 Mar 2024 by Equipo Hotel Brasilia, Hotel Management
Muchas gracias por su comentario. Saludos
by A verified traveler
Posted 23 Dec 2023
If anything, I praise part of their staff in reception who were approachable, respectful and helpful answering queries. Some were just not that interested and were just there “doing a shift”. The hotel itself needs proper cleaning and good investment to improve doors, windows and others. The area can be dangerous especially in the evenings and nights. Overall, it has potential, but can be an adventure.
Comment from Hotel Management
3 Mar 2024 by Equipo Hotel Brasilia, Hotel Management
Muchas gracias por su comentario. El barrio es uno de los barrios más importantes del centro de Santiago. El hotel es casi nuevo. Este año hay programada una inversión importante en nuevas habitaciones del hotel. Estamos siempre dispuestos a atender las solicitudes de nuestros huéspedes. Desde su visita tenemos algunos nuevos recepcionistas. Saludos
by A verified traveler
Posted 28 Nov 2023
We booked 3 rooms with Mini fridge and microwave, there was only one room given to us with a fridge, no microwave s the microwave which was in the common area was filthy.
The toilet paper was placed on the tank as there was no holder.
This place does not deserve 1star
We paid for service which was not provided inspite of numerous requests, the answer was tomorrow, we were there for 3 nights
Comment from Hotel Management
1 Dec 2023 by Hotel Brasilia Santiago, Hotel Management
Thank you very much for your comment, Aswin. We will take it into account to continue improving our Hotel. Have a nice day!
by A verified traveler
Posted 21 Nov 2023
Comment from Hotel Management
26 Nov 2023 by Hotel Brasilia Santiago, Hotel Management
Thank you very much for your comment, Denis. We will take it into account to continue improving our Hotel. Have a nice day!
