Ratings based on 239 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Hostal not upto standards for the amount charged.
Comment from Hotel Management
3 Jan 2025 by Manager, Hotel Management
We are so sorry, please let us know the details
by A verified traveler
Posted 4 Dec 2024
We enjoyed our stay. The place has great restaurants nearby.
Comment from Hotel Management
13 Dec 2024 by Manager, Hotel Management
THANKS 3
by A verified traveler
Posted 3 Oct 2024 on Hotels
Comment from Hotel Management
3 Oct 2024 by Manager, Hotel Management
GRACIAS!
by A verified traveler from Orange
Posted 15 Sep 2024
I booked a private bedroom With a private bathroom .I checked in at 2 am , super tired, first they wanted to offer me a bedroom with a bathroom in the hallway since the bathroom inside the ensuite was broken. I refused since I paid for a private ensuite. So they put me in a private ensuite , that had mold all over the ceiling with a horrible mold smell! It was already 3 am and I had to spend the night, the next day they promised to move me .By the evening they moved me to another private , but the heater was broken , so I was freezing all night as I couldn't use the dusty smelling blanket and just slept in my clothes and jacket . the staff is nice and helpful and the hostel is very social , however that comes with a lot of noise . So pick carefully .
Comment from Hotel Management
16 Sep 2024 by Manager, Hotel Management
Thanks for the feedback!
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Manager, Hotel Management
GRACIAS
by A verified traveler
Posted 31 Jul 2024
Hostal Providecia was great, good people, nice experience, and good area. Lots of cool events they host.
Comment from Hotel Management
1 Aug 2024 by Manager, Hotel Management
THANKS 3
by A verified traveler
Posted 8 Jun 2024
Overall is a good hostel, many spaces, different areas, good kitchen, friendly staff, so i rate 5 stars that.
Unfortunately, the beds are TERRIBLE. Seriously, how do you put an aluminum plate under every mattress?that sounds so loud at a minimum movements making impossible to sleep. The floor is very noisy too, so basically you won't be able to sleep. The upper bunks don't have fence so you could easily fall from bed.
Lockers are good, toilets were overall clean but no soap.
Please get rid of those beds and your hostel will become the best in Santiago
Comment from Hotel Management
10 Jun 2024 by Manager, Hotel Management
Thanks for the feedback
by A verified traveler
Posted 3 May 2024 on Hotels
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
GRACIAS!
by A verified traveler
Great stay!
Posted 29 Apr 2024 on HotelsGreat staff! Very nice and friendly. Attentive as well. Free coffee in the mornings with a cheap breakfast. Big place!
Comment from Hotel Management
29 Apr 2024 by Manager, Hotel Management
THANKS!
by A verified traveler
Posted 24 Apr 2024 on Hotels
Comment from Hotel Management
25 Apr 2024 by Manager, Hotel Management
gracias
