Ratings based on 274 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Oct 2024
Beautiful hotel
Comment from Hotel Management
12 Oct 2024 by Gamma Rincón de Santiago , Hotel Management
Good morning dear customer, we appreciate your comments, we hope your next visit will be as pleasant as your last one.
by A verified traveler
Posted 17 Sep 2024
Not bad, could be better. Gym was crammed and several facilities closed.
Comment from Hotel Management
20 Sep 2024 by Gamma Rincón de Santiago , Hotel Management
Good evening, We appreciate your rating and comments, it helps us to keep improving, we look forward to your next visit and hope that your stay will be more favorable, we send you a big greeting and nice night!
by A verified traveler
Posted 19 Aug 2024
Design of the hotel
Comment from Hotel Management
20 Aug 2024 by Gamma Rincón de Santiago , Hotel Management
Good afternoon dear customer We thank you for your rating, it helps us to continue to constantly improve so that both you and other customers have a favorable experience in our hotel. I send you a cordial greeting and remain at your disposal for future visits.
by A verified traveler
Posted 18 Aug 2024
Comment from Hotel Management
20 Aug 2024 by Gamma Rincón de Santiago , Hotel Management
Buenas tardes estimada cliente Agradecemos su calificación, nos ayuda en seguir en constante mejora para que tanto usted como demás clientes tengan una experiencia favorable en nuestro hotel. Le mando un cordial saludo y quedo a sus ordenes en futuras visitas
by A verified traveler
Posted 1 Aug 2024 on Hotels
Comment from Hotel Management
1 Aug 2024 by Gamma Rincón de Santiago , Hotel Management
Buenos días estimado cliente Agradecemos su calificación, nos ayuda en seguir en constante mejora para que tanto usted como demás clientes tengan una experiencia favorable en nuestro hotel. Le mando un cordial saludo y quedo a sus ordenes en futuras visitas
by A verified traveler
Posted 29 Jul 2024
Comment from Hotel Management
20 Aug 2024 by Gamma Rincón de Santiago , Hotel Management
Buenas tardes estimada cliente Agradecemos su calificación, nos ayuda en seguir en constante mejora para que tanto usted como demás clientes tengan una experiencia favorable en nuestro hotel. Le mando un cordial saludo y quedo a sus ordenes en futuras visitas
by A verified traveler
Posted 21 Jul 2024
Puede mejorar
Comment from Hotel Management
31 Jul 2024 by Gamma Rincón de Santiago , Hotel Management
Buenos días estimado cliente Agradecemos su calificación, nos podría platicar un poco mas sobre su experiencia, para poder compartirlo con las áreas correspondientes y mejorar estos puntos...Le mando un cordial saludo y quedo a sus ordenes
by A verified traveler
Posted 15 Jul 2024
it was very peaceful
Comment from Hotel Management
31 Jul 2024 by Gamma Rincón de Santiago , Hotel Management
Good morning dear customer We thank you for your rating, it helps us to continue to constantly improve so that both you and other customers have a favorable experience in our hotel. I send you a cordial greeting and remain at your disposal for future visits.
by A verified traveler
Posted 8 Jul 2024
Room is small but good, shower door is about to crack, needs maintenance. Pool is nice, but a los of areas around it are closed or in constructins and need maintenance. Kayak renting was awful,nold kayaks, I ended up sinking in the middle of the lake. The poor little girl just told me she knew they need upgrades, they were old and lowest quality possible.
Comment from Hotel Management
31 Jul 2024 by Gamma Rincón de Santiago , Hotel Management
Good morning dear customerWe are sorry that your experience has not been favorable, we take these ratings and comments to improve our service, count that these comments will reach the right people, we hope that on your next visit your experience will improve, we will take care of it. I send you a cordial greeting, and I remain at your service for your next visit.
by A verified traveler
Posted 1 Jul 2024
Comment from Hotel Management
31 Jul 2024 by Gamma Rincón de Santiago , Hotel Management
Buenos días estimada cliente Agradecemos su calificación, nos ayuda en seguir en constante mejora para que tanto usted como demás clientes tengan una experiencia favorable en nuestro hotel. Le mando un cordial saludo y quedo a sus ordenes en futuras visitas
