Ratings based on 872 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Property needs update
Comment from Hotel Management
11 Nov 2024 by DoubleTree by Hilton Santiago-Vitacura Team, Hotel Management
Thank you very much for your evaluation, for your comment and above all for choosing us.The feedback given is very important to improve day by day and deliver unique stays.We hope to have you back soon.
by A verified traveler from union city
Posted 30 Oct 2024
Excelente todo muy bueno
Comment from Hotel Management
4 Nov 2024 by Equipo DoubleTree by Hilton Santiago-Vitacura, Hotel Management
Muchas gracias por su evaluación, por su comentario y sobre todo por preferirnos.Esperamos tenerlo de regreso pronto.
by A verified traveler
Posted 22 Sep 2024
Shows room the water flow need upgrade, more reliable
Comment from Hotel Management
23 Sep 2024 by DoubleTree by Hilton Santiago-Vitacura Team, Hotel Management
Thank you very much for your evaluation, for your comment and above all for choosing us.The feedback given is very important to improve day by day and deliver unique stays.We hope to have you back soon.
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
17 Sep 2024 by DoubleTree by Hilton Santiago-Vitacura Team, Hotel Management
Thank you very much for your evaluation, for your comment and above all for preferring us.We hope to have you back soon.
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
13 Sep 2024 by DoubleTree by Hilton Santiago-Vitacura Team, Hotel Management
Thank you very much for your evaluation, for your comment and above all for preferring us.We hope to have you back soon.
by A verified traveler
Posted 22 Aug 2024
Hotel rooms are standard but clean and spacious
Comment from Hotel Management
26 Aug 2024 by DoubleTree by Hilton Santiago-Vitacura Team, Hotel Management
Thank you very much for your evaluation, for your comment and above all for choosing us.The feedback given is very important to improve day by day and deliver unique stays.We hope to have you back soon.
by A verified traveler
Posted 22 Aug 2024
Comment from Hotel Management
26 Aug 2024 by DoubleTree by Hilton Santiago-Vitacura Team, Hotel Management
Thank you very much for your evaluation, for your comment and above all for preferring us.We hope to have you back soon.
by A verified traveler
Posted 20 Aug 2024
Easy access,
Food was ok
Comment from Hotel Management
26 Aug 2024 by DoubleTree by Hilton Santiago-Vitacura Team, Hotel Management
Dear Juan, I would like to thank you for choosing our hotel in your visit to Santiago.We are very pleased you shared your thoughts with us.Hope to see you soonRegards
by A verified traveler
Posted 10 Aug 2024
Staff is not helpful when you left something behind. I’ve booked a room from 7/22/22 - 7/26/24. I’ve checked out on 7/26/24 and leaved behind in room an Apple Airtag. GPS shows that it is at Doubletree by Hilton Santiago - Vitacura. I’ve called them and they said they would check it out and let me know by email. So far up today 8/9/24 still no news from them and GPS slows my Apple Airtag still in their Hotel. Very frustrated.
Comment from Hotel Management
19 Aug 2024 by DoubleTree by Hilton Santiago-Vitacura Team, Hotel Management
We are very sorry to hear that your experience at our hotel was not ideal.We appreciate your comments and we will do our best to improve the aspects you mentioned.We hope you can give us another opportunity in the future to improve your view of our hotel.
by A verified traveler from TUCSON
Posted 2 Aug 2024
Great breakfast; clean and quiet rooms; attentiveness
Comment from Hotel Management
5 Aug 2024 by DoubleTree by Hilton Santiago-Vitacura Team, Hotel Management
Dear Marco, I would like to thank you for choosing our hotel in your visit to Santiago.We are very pleased you shared your thoughts with us.Hope to see you soonRegards
