Ratings based on 314 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Puerto Varas
Posted 4 Nov 2024
I mistakenly booked the day before to my arrival. I also contacted the hotel multiple times to arrange an airport transfer, which would have raised the confusion on the date, however, I received no response.
When I arrived and asked for help, the staff said they couldn’t assist unless Expedia approved a refund, forcing me to pay for an additional night. Expedia promptly agreed to the refund and tried repeatedly to contact the hotel via phone, email, and even SMS to the manager, but no one responded. I know this because I was on chat with the agent as they attempted to reach the hotel.
Finally, Expedia sent an email confirming the refund (copying me), yet the hotel still ignored it, apparently content with charging me for two nights, even though I only stayed for one.
Very good way for a tiny local operator to damage the Marriott brand.
PD: When I spoke with the front desk, they admitted they hadn’t replied to messages about my transfer because “they don’t check Expedia messages.” Ironically, they had sent me the transfer booking request through Expedia. They acknowledged that responding to my messages could have caught the booking error.
by A verified traveler from Puerto Varas
Posted 1 Nov 2024
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 30 Oct 2024
by A verified traveler
Posted 4 Oct 2024
by A verified traveler
Posted 28 Sep 2024
Great place to stay for a short stay. close to the airport.
Very nice staff
by A verified traveler
Posted 23 Sep 2024
Close
by A verified traveler
Posted 22 Sep 2024
Buen hotel bonvoy
Cerca del aeropuerto lo que es muy conveniente
by A verified traveler
Posted 19 Sep 2024
The breakfast was excellent. It was a little difficult arranging a shuttle pick up at the airport to the hotel.
by A verified traveler
Posted 26 Aug 2024
The hotel small but nice inside. Rooms are spaceouse and modern. Facilities are good. The resteraunt has good food and service.
