Ratings based on 16 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
4.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great location in Santiago
Posted 21 Oct 2019 on HotelsGreat location in Santiago! Within walking distance to the Plaza de Armas, metro, restaurants, Santa Lucia market, etc. Anita was incredibly helpful and a great person!
Comment from Hotel Management
24 Oct 2019 by ANITA, Hotel Management
Rebecca, agradecemos su opinión, nuestro objetivo es entregar el mejor servicio a los huéspedes, que se sientan cómodos y acogidos. Los invitamos a seguir prefiriendo nuestros Departamentos. Esperamos verlos muy pronto.
by A verified traveler
Posted 25 Mar 2019
wasn't clean. no soap or shampoo.the process of check in wadn't a smooth as it should be.
by A verified traveler
Posted 8 Jan 2018 on Hotels
Comment from Hotel Management
23 Feb 2018 by Recepcion, Hotel Management
Hola en que podemos ayudar?
Recommended
for Everyoneby A verified traveler from Portland, OR
More of an Airbnb?
Posted 14 Sep 2017
Pros: Clean, great access to the city, large
Cons: No "extras" like shampoo/soap in the bathrooms, only 2 towels, no cleaning service, and pool was seasonal.
Location: Super convenient to get to Santa Lucia, the green line/easy to get to the red as well. Right next to a grocery store and lots of restaurants and shop
It was a little complicated to figure out that you needed to go to the 8th floor in a modified apartment to get to the rental office, but when we got to the room it was clean and well furnished. Little to no amenities/only 2 towels/no shampoo etc, which wasn't ideal for travelers, but kitchen had everything you needed and again, super cozy.
The pool was closed and it didn't specify that it was seasonal, so that was a bummer, but location was great and once we had everything figured out it was easy to get in and out of and was an excellent home base to explore Santiago.
Recommended
for Everyoneby A verified traveler from costa rica
Posted 1 Sep 2017
It was very nice and being downtown was great. Would stay there again. Enjoyed.
by A verified traveler from New York City
It's ok...
Posted 24 Aug 2017
Location: Location is ok if you want to visit the museums and center but apparently "downtown" isn't the best. Felt pretty safe but Provida is better
The room is ok, staff is friendly and helpful but there are issues. It wasn't easy to find where to check-in (9th floor, down a hall, with no sign on it). Once checked in things were ok for a time being. Came back to the room twice to find no electricity but they did fix it relatively quickly. The building didn't have water for the weekend and when it did, no hot water. The gym is pure garbage equipment. It really is all broken. And having an indoor pool doesn't mean you can use it year long. An assumption I made.
So I liked the staff, if the building didn't have water issues I would have stayed longer. So the building had some issues but maybe was just bad luck.
by A verified traveler
Posted 19 Jan 2019
Zimmer entsprach nicht den Bildern und war schon recht abgenutzt und etwas schmuddelig.
Comment from Hotel Management
30 Jan 2019 by Recepcion, Hotel Management
Estimado lamentamos lo ocurrido, es necesario que nos informe dichas situaciones pudimos haberlo cambiado de departamento en le momento. gracias por su comentario que tenga una excelente semana
by A verified traveler
Tem tudo para ser perfeito...
Posted 3 Jan 2019 on HotelsMuito bem localizado, próximo a restaurante, supermercado, casa de câmbio, shopping e etc. A limpeza deixou muito a desejar, piso ficava extremamente sujo mesmo. Internet ótima e conforto bom.
Comment from Hotel Management
30 Jan 2019 by Recepción, Hotel Management
Estimado muchas gracias por su comentario, lo tendremos mas presente al momento de realizar la limpieza. que tenga un excelente dia
by A verified traveler
Posted 26 Nov 2018 on Hotels
O apartamento era sujo. As roupas de cama e banho eram encardidas. De sexta-feira para sábado o barulho mo pátio do prédio era insuportável. Não tem cortina blackout e faltavam pedaços.
Comment from Hotel Management
15 Dec 2018 by Recepcion, Hotel Management
Lamentamos lo ocurrido, vamos mejorando a medida que los pasajeros nos dan a conocer su opinión
Muchas gracias
by A verified traveler
Excelente localização
Posted 13 Oct 2018 on HotelsEstá localizado no melhor de Santiago, no centro e próximo aos principais pontos turísticos e da parte Histórica da cidade. Um supermercado encontra-se ao lado e dezenas de opcões de cafés, restaurantes e lanchonetes bem próximas. Fica a 2 quadras do Cerro Santa Lúcia, metrô e rua Agustina para troca da moeda. Endereço de fácil localização para táxi, Uber e excursões turísticas. A única desvantagem é não haver troca de toalhas diariamente. No mais o aparte atende 100% das expectativas e possui um excelente custo/benefício para uma cidade tão cara.
Comment from Hotel Management
21 Nov 2018 by Daniela, Hotel Management
Muchas gracias, esperamos verlo pronto!
