Ratings based on 449 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
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Comment from Hotel Management
5 Jun 2024 by Team Almacruz , Hotel Management
Francisco, lamentamos que no hayas tenido una buena experiencia. Si quieres contarnos más detalles, puedes contactarnos para que conversemos. Muchas Gracias.
by A verified traveler
Posted 26 Apr 2024
The food at the hotel spectacular. The personnel good. The hotel is old and not well maintained. The old carpets gives the impression of not clean. The may not be clean. The hotel is very average for a 2 star hotel. The ubicación is good at it is in the center of the city. Even though the crowding in the area make uncomfortable the strolling.
Comment from Hotel Management
26 Apr 2024 by Team Almacruz , Hotel Management
Many thanks for your comments Ignacio!
by A verified traveler
Posted 15 Apr 2024
We love the location of this hotel, which is very convenient. However, the check in process was frustrating. The hotel staff refused to check in anyone before the official 3PM check-in time, even at 2:30PM. We understand not all the rooms are available before 3PM. This is the first hotel we've ever stayed showed such inflexibility.
Comment from Hotel Management
15 Apr 2024 by Team Almacruz , Hotel Management
We are sorry that you had that impression of us, although that check in is at 15:00, we try as much as possible to deliver the rooms as soon as we have them ready, but there are days when our housekeeping team has a lot of work and they do their best so that we can fulfill our promise.
by A verified traveler from la
Posted 12 Apr 2024
Water doesn’t drained in the shower and overflowed the restrooms. Bad!!!
Comment from Hotel Management
15 Apr 2024 by Team Almacruz , Hotel Management
Hi Jasslyn, thanks for your comment, we are working on that. Thank you and best regards
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
8 May 2024 by Team Almacruz , Hotel Management
Thanks Diana !
by A verified traveler
Posted 10 Apr 2024
Room was comfortable and clean, property is abit tired. Pool area was pleasant and breakfast was fine. Location is quite good.
Comment from Hotel Management
10 Apr 2024 by Team Almacruz , Hotel Management
Thanks Paul for your choosing us and your review.
by A verified traveler
Posted 26 Mar 2024
I have never felt this way in any other hotel. I felt DISCRIMINATED to the point I had to take my partner to the hospital because of health issues after an incident in this hotel. Everything was good until the last minute. The person working in the first floor by the door mistreated and even slammed my boyfriend’s car rental because someone from the Government was in the building. All this is while I’m trying to put the bags in the trunk. When we requested to speak to a manager the manager said that he acted like that because he didn’t know we were one of the hotel customer and that he can’t do anything. We were mistreated and trust me I have never felt like this before. Discrimination, frustration, and lack of empathy should be the name of this hotel. Not getting into I found a bug in the room, but due to the fact it is an old hotel I was not going to get into that. I would recognize that Make Make restaurant staff was very nice. Stay far away from this hotel. You will thank me later
Comment from Hotel Management
27 Mar 2024 by Team Almacruz , Hotel Management
Dear RosarioWe are deeply sorry to read this, it is not our intention to make people feel bad, on the contrary all our team works very hard to provide a warm treatment to all our guests and visitors. We are also frustrated to know that we hurt your sensibility and we hope you have recovered from this. We will reinforce this with our team, Thank you very much for sharing.
by A verified traveler
Posted 26 Mar 2024
Run down room, no bar, no coffee machine
Comment from Hotel Management
26 Mar 2024 by Team Almacruz , Hotel Management
Thank you for visiting us and for your review Tatiana.
by A verified traveler
Posted 17 Mar 2024
Air conditioner did not work. Maintenance came three times and couldn't fix it. Found out another couple had the same problem. No compensation given. Happy hour advertised on the weekend but is only Monday to Friday. Good location.
Comment from Hotel Management
19 Mar 2024 by Team Almacruz , Hotel Management
Rosemary, We appreciate your feedback and will use it to improve our services.Thank you for staying with us.Best Regards,The Almacruz Team
by A verified traveler from Kirkland
Posted 14 Mar 2024
Comment from Hotel Management
10 Apr 2024 by Team Almacruz , Hotel Management
Thanks Natalia !
