Ratings based on 101 Verified Reviews
3.7 Room cleanliness
3.2 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Will return
Posted 25 Oct 2019 on HotelsGreat location just poor timing with the riots. It's in a residential tower and the front desk called the lady looking after the apartments. We met her at the room and she gave us the key. She did not speak english so had to use google translate to make sure everything was ok. Wifi dropped in and out but otherwise no problems, also has a cool rooftop area to chill.
by A verified traveler
Not Privacy! Not safety! Zero Respect.
Posted 11 Sep 2019 on Hotelsthe Checkout was at 12pm and the owner entered to the apartment before 10am to take the towels while I was out of the apartment, when I came back I couldn’t find the towels to take a shower! I called her and she was very rude, she took the towels! this is definitely a place where you don’t want to stay! Not privacy! Not safety! And zero respect!
by A verified traveler
Poorly maintained - nothing like photos
Posted 14 Jun 2019 on HotelsWhile location is great and the staff were helpful, the condition of the appartment was very poor and not at all as represented in the photos. No lights in fixtures (both bedrooms had one bulb in a fixture with three lights for example, and poor lighting throughout. The sheets and towels were threadbare and general condition of the rooms was poor with missing kick boards, showers held together with tape and string, mould in bathrooms, etc. The whole appartment needs work.
by A verified traveler
Posted 21 Dec 2018
It locates right at the downtown and close to subways. The property is quite old. The staff cannot speak English at all.
Recommended
for Everyoneby A verified traveler from Sydney AUS
Great Location
Posted 5 Aug 2018
Pros: Location
Cons: It was cold and the heater was not powerful.
Location: Its city centre so ideal.
Great location, mins walk to everything, was able to check in early which was really appreciated.
Jacqueline was very helpful and professional, thankyou.
Recommended
for Everyoneby A verified traveler from London
Great central location and secure
Posted 5 Dec 2017I really liked the hotel and the location was great. Very close to the metro sta lucia, and barrio lastarria.
I was quite impressed with the security of the hotel and cleanliness of the room and communal areas.
by A verified traveler
Good central location, but below average
Posted 6 Sep 2016Photographs lie to you: no indoor pool, outside pool was in dismal condition (see pics) and worse, the porter said everyone asked the same questions! Wall to wall carpet was terribly dirty and bathrooms and kitchen are badly aged, these people should consider updating!
by A verified traveler
Posted 1 May 2016 on Hotels
It was really nice
The cleaning was good
The location is perfect to visit Santiago Center
by A verified traveler from Toronto
Not safe, not clean, and very small
Posted 10 Feb 2016
Pros: Nothing
Cons: Clean it up, rip out the oil stained carpets, and give people proper dishes and pans to use.
Location: Noisy, hookers on the corners, lots of crime now in this area and they are in the heart of it. DO NOT GO OUT AT NIGHT!!!!
First off the neighborhood has really gone downhill since my last visit, prostitutes on the corners and very loud place to stay. The room itself was very small and they were very creative how they took the pictures because this was a 2 bedroom shoe-box. The carpets were very dirty with old black grease stains and we had 3 people booked in our room and there were 2 cups, 2 plates and 2 wine glasses and the frying pan was burned through. Its just felt dirty. The shower head would stay in the holder, the doors were so squeaky you could open or close any without waking everyone up, seriously bring some WD40 with you. The front door staff are unfriendly so dont expect help from them. The pool on the roof is dirty, they dont use chemicals and there were a lot of kids in there that were probably getting their only bath that day. There were only 2 old beat up lounge chairs for the entire pool area. The pool is small but if it were clean and they had chairs it would have been a nice escape from the heat. The grocery stores downstairs are dirty, if you walk 2 blocks east there is a nice Lider thats clean. next time we will stay near the US Embassy, there is a lot of nice places to stay and shopping as well. Also lots of great cafes. Downtown is an experience but not much for dining, and you dont want to be out at night any way in that neighborhood.
by A verified traveler from Hudson, Argentina
Downtown
Posted 6 Feb 2016It is very noisy and downtown of Santiago is not so nice.
