Ratings based on 348 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Patricia Crisòstomo , Hotel Management
Muchas gracias Yuan por su evaluacion.Nos complace haya disfrutado su estada en nuestro 45 By Director hotel Atentamente
by A verified traveler
Posted 10 Nov 2024
Very comfortable small room. It was extremely convenient for me since I was going to an event in the area. Lower price than most comparable hotel on that side of town.
Only not so good, the bathroom is tiny, although clean .
Comment from Hotel Management
11 Nov 2024 by Patricia Crisòstomo , Hotel Management
Thank you Myriam for your feedback. We are happy you enjoyed your stay in our 45 By DirectorSincerely
by A verified traveler
No good if you have a problem with your room
Posted 4 Oct 2024 on HotelsOur 1st night was a bad experience. You are provided with an iPad to control the room. Unfortunately ours did not work which meant the blackout curtain could not be lowered & the air conditioning did not work in the bedroom (booked the penthouse). Informed reception but after several hours they were unable to resolve the problem or move us to another room. We asked for a refund so we could move to another hotel. They advised as we booked via hotels.com we would need to contact them. Hotels.com were unable to assist that night. Therefore we had to sleep in a room with significant light & no air. In the morning we asked for an update but they knew nothing of the problems. We left it with them to resolve & went out for the day. Returning in the afternoon nothing had been resolved. Finally the lady at reception intervened & moved us to another room. This was 24 hours after we checked in. However no compensation for the previous night. The remaining 3 nights in the new room was excellent. So this place is good to stay as long as you don’t have any problems as they are useless in solving and understanding the problem
Comment from Hotel Management
10 Oct 2024 by Patricia Crisòstomo , Hotel Management
SteveThank you very much for your evaluation and your comments. We are very sorry for what happened with the iPad and that it caused a change of room and not an immediate solution.Reviewing what happened, in the last maintenance carried out on the equipment, the provider configured the iPad for the penthouse but twice in the same room. Unfortunately, you were admitted to the room that did not have the correct configuration.I understand that our head of operations spoke with you before your departure.Once again I express our apologies for the inconvenience this caused you.Cordially
by A verified traveler
Posted 31 Jul 2024
Great location, nice room, clean
Comment from Hotel Management
31 Jul 2024 by Patricia Crisòstomo , Hotel Management
Muchas gracias Manuel por sus comentarios y evaluaciòn. Nos alegra hayamos cumplido sus expectativasCordialmente
by A verified traveler
Posted 22 Jun 2024
Comment from Hotel Management
17 Jul 2024 by Patricia Crisòstomo , Hotel Management
Muchas gracias Javier por su evaluacion.Cordialmente
by A verified traveler
Posted 15 Jun 2024
very conveniently located
Comment from Hotel Management
2 Jul 2024 by Patricia Crisòstomo , Hotel Management
Thank you Amr for your evaluation.Sincerely
by A verified traveler from Hollywood
Posted 10 Jun 2024
Comment from Hotel Management
2 Jul 2024 by Patricia Crisòstomo , Hotel Management
Gracias Rodrigo por evaluar nuestros servicios.Cordialmente
by A verified traveler
Posted 17 May 2024
Este es un hotel tres estrellas muy bueno muy cerca del costanera Center conveniente la ubicación es lo mejor
Comment from Hotel Management
17 May 2024 by Patricia Crisóstomo, Hotel Management
Gracias Mauricio por su evaluación y comentarios. Nos alegra la ubicación haya sido de su agradoCordialmente
by A verified traveler
Posted 13 May 2024 on Hotels
Comment from Hotel Management
14 May 2024 by Patricia Crisóstomo, Hotel Management
Gracias Jonathan por su evaluación. Estamos felices haya disfrutado su estada en nuestro 45 By DirectorCordialmente
by A verified traveler
Modern hotel
Posted 5 May 2024 on HotelsAll is ok
Comment from Hotel Management
6 May 2024 by Patricia Crisóstomo, Hotel Management
Muchas gracias Jorge por sus comentarios y evaluación.Nos alegra haya disfrutado su estancia en nuestro 45 By DirectorCordialmente
