Ratings based on 701 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Very nice! A little loud at night from the local nightlife if you’re room is not an ocean view but not their fault…just FYI
by A verified traveler
Posted 22 Nov 2024
Fantastic views and great surroundings. Everything i asked for the staff did what they could to help. Including extending my check out time by 2 hours as my pick up was going to be later.
Comment from Hotel Management
23 Nov 2024 by Guest Experience Manager
Barceló Santiago, Hotel Management
Dear Peter, Thank you very much for your kind feedback.It is rewarding to know that you had such a pleasant experience with us.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago
by A verified traveler
Posted 12 Nov 2024
Lovely sea view from room - comfortable bed but felt the flooring around shower area was dangerous when wet. Shower mat too small.
by A verified traveler
Posted 1 Nov 2024
The hotel has absolutely stunning views across the sea making each morning magical as you see the sunrise.
The food was tasty with plenty of options.
Drinks are branded and water always available (although not stored in your room despite there being a fridge in the room).
Pool area is clean with beds a plenty. No need to rush in a morning to get one.
There is a coastal path and a few shops close by although I came just to lounge by the pool so didn’t see much of the local vicinity.
I am a lone single female and felt perfectly safe here.
Would definitely come back.
Comment from Hotel Management
2 Nov 2024 by Guest Experience Manager
Barceló Santiago, Hotel Management
Dear Trudi,Thank you for your positive feedback.We are truly grateful for the kind words you've shared about your stay at Barceló Santiago.We are delighted that you enjoyed the breathtaking sea views, the cleanliness and order of the pool area, and felt completely safe as a single traveler. It is great that you loved the variety and taste of our food offerings as well as the selection of branded drinks. Our team strives to provide a comfortable and enjoyable experience for all our guests, including a diverse culinary experience and a pristine pool environment for relaxation.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience ManagerBarceló Santiago
by A verified traveler
Posted 31 Oct 2024
Our stay at Barceló Santiago was disappointing, especially compared to what we expected. The check-in process was painfully slow, with long waits and staff who didn’t seem in any hurry to help us get settled. After a long journey, this was incredibly frustrating.
The worst part, however, was the food quality. We were hoping for a range of fresh and flavorful options, but the meals were bland, poorly prepared, and not at all what you’d expect from a hotel of this caliber. The dining experience felt more like a cafeteria than a resort, which was a huge letdown.
While the staff were friendly, the room wasn’t entirely up to standard. It wasn’t dirty, but it certainly wasn’t as clean as we’d expect. The lack of attention to detail across service, cleanliness, and food left us underwhelmed.
Overall, Barceló Santiago fell far short of expectations. We wouldn’t recommend it if you’re looking for a smooth, enjoyable stay with quality dining and attention to detail.
Comment from Hotel Management
1 Nov 2024 by Guest Experience Manager
Barceló Santiago, Hotel Management
Dear Matt,Thank you for taking the time to share your feedback.We are truly saddened to hear that your time at Barceló Santiago did not live up to the high standards we strive to uphold. It is disheartening to learn of the delays you encountered upon arrival; we appreciate how important first impressions are and apologize for any inconvenience this caused.We take pride in the culinary experiences we offer, and it is regrettable that our usually praised gastronomy did not meet your palate's expectations. We will certainly relay your comments to our culinary team as we continually seek to improve our menu offerings and presentation.Furthermore, we apologize for any shortcomings in the upkeep of your room. Our aim is always to provide immaculate accommodations, and it seems we fell short during your stay. We are sorry that the solutions provided during the stay were not satisfactory, and we will reinforce our housekeeping protocols to ensure our usual meticulous standards are consistently met.While we understand that this stay did not meet your expectations, we hope to have the opportunity to welcome you back for a more representative experience of the service and quality that Barceló Santiago is known for.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Guest Experience ManagerBarceló Santiago
by A verified traveler
Posted 19 Oct 2024
The hotel is great, clean and very well presented, the pool is nice and the spa is excellent.
On the downside, table service at the pool bar can be somewhat slow, and I spent many nights waving at the staff to get attention. Secondly, all inclusive terminates at 12pm, so if you are like me and had a transfer at 2, you have to pay for refreshments, despite having paid all inclusive for the day.
by A verified traveler
Posted 7 Oct 2024
by A verified traveler
Posted 6 Oct 2024
Pool
by A verified traveler
Posted 28 Sep 2024
by A verified traveler
Posted 1 Sep 2024
They charge for parking, but I thought they said it was included. They tell you to park in the street, but street parking is scarce. If you drive there, parking is an issue.
