Ratings based on 990 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
Clean
by A verified traveler from O Fallon
Posted 19 Dec 2024
The check in was quick and expedient, the staff was fully prepared for our party of 6 and 3 rooms when we arrived. We have stayed here many times and will continue to stay whenever we visit Santiago.
Comment from Hotel Management
20 Dec 2024 by management, Hotel Management
Dear Christopher,Thank you so much for your glowing review and for being a loyal guest at Hotel Platino! We're delighted to hear that your check-in experience was quick and smooth and that our staff was well-prepared to accommodate your group.Your continued trust and preference mean the world to us, and we look forward to welcoming you and your group back whenever you visit Santiago.Best regards,Guest ServicesHotel Platino
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
18 Dec 2024 by management, Hotel Management
Dear Alexander,Thank you for your fantastic 5-star review! We're thrilled to know you had such a positive experience at Hotel Platino. Your feedback motivates our team to continue delivering excellent service. We hope to welcome you back soon!Guest ServicesHotel Platino
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
18 Dec 2024 by management, Hotel Management
Dear Yaritza,Thank you for your wonderful 5-star review! We’re delighted to know you enjoyed your stay at Hotel Platino. Your kind words inspire us to continue providing exceptional service. We look forward to hosting you again in the future!Guest ServicesHotel Platino
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by management, Hotel Management
Dear Carlos,Thank you for your 5 out of 5 rating! Your positive feedback motivates our team to continue delivering excellent service. We look forward to welcoming you back to Hotel Platino soon.Guest Services
by A verified traveler
Posted 13 Dec 2024
I wasn't able to sleep my window was broken, i was afraid ti sleep
Comment from Hotel Management
17 Dec 2024 by management, Hotel Management
Dear Kristy,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the broken window and for the discomfort you experienced during your stay. Your safety and comfort are our top priorities, and we regret falling short this time.Please know that we have already addressed the issue to ensure it doesn’t happen again. We would love the opportunity to provide you with a much better experience on your next visit.Guest Services
by A verified traveler
Posted 11 Dec 2024
La propiedad tiene una buena ubicación, lamentablemente las habitaciones son incómodas debido a que la mayoría no tienen ventanas al exterior, además de un exceso de mobiliario en una habitación pequeña, lo que la vuelve incómoda. Los aires acondicionados no tienen la opción de apagar el display desde el control remoto, lo que agrega una incomodidad extra por la luz del A/C, me fue necesario pegar una tarjeta con cinta para tener oscuridad en la habitación. Pero los peor es es baño el cual usa una cabina de baño bastante estrecha ( no la recomiendo para personas altas o con exceso de peso, aunque no era mi caso), y el fétido olor de los drenajes que sale en las noches, ya que el baño tampoco usa una ventana de ventilación.
Comment from Hotel Management
12 Dec 2024 by management, Hotel Management
Hola Héctor,Gracias por compartir tu opinión. Nos alegra saber que encontraste conveniente la ubicación de nuestra propiedad. Lamentamos sinceramente los inconvenientes que experimentaste durante tu estadía. Tomaremos en cuenta tus comentarios sobre la comodidad de las habitaciones y el sistema de aire acondicionado para trabajar en mejoras. También lamentamos los problemas relacionados con el baño y el olor mencionado; nuestro equipo de mantenimiento ya está al tanto y tomará medidas para resolverlo.Esperamos tener la oportunidad de recibirte nuevamente en el futuro y ofrecerte una experiencia más cómoda.Saludos cordiales,Atención al Huésped
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
12 Dec 2024 by management, Hotel Management
Hello Alcy,Thank you so much for your 5-star review! We're thrilled to know you had a wonderful experience. We look forward to hosting you again in the future.Best regards,Guest Services
by A verified traveler
Posted 5 Dec 2024
Very friendly staff! Breakfast was very good!
Comment from Hotel Management
12 Dec 2024 by management, Hotel Management
Hello Zee,Thank you for your kind words and 5-star review! We're delighted to hear that our staff made a positive impression and that you enjoyed the breakfast. Your feedback means a lot to us, and we’ll be sure to share it with the team—they’ll be thrilled! We hope to welcome you back soon.Best regards,Guest Services
by A verified traveler
Posted 4 Dec 2024
Very clean and good service.
Comment from Hotel Management
5 Dec 2024 by management, Hotel Management
Dear Marisol,Thank you for your kind words! We’re thrilled to hear that you found our hotel very clean and enjoyed the good service. Providing a welcoming and comfortable experience is always our top priority. We hope to have the pleasure of hosting you again soon!Warm regards,Guest ServicesHotel Platino
