Ratings based on 372 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
Showers in certain items in the bathroom were not fully complete due to construction water will get everywhere. There was no pools. The hotel was under renovation and there was a lot of noise while sleeping through the construction.
Comment from Hotel Management
3 Jan 2025 by Hotel Casa JUM, Hotel Management
Gracias por compartir sus comentarios sobre su experiencia. Lamentamos sinceramente los inconvenientes que experimentó durante su estancia debido a las obras en nuestras instalaciones.Agradecemos su paciencia y comprensión mientras trabajamos en estas mejoras, cuyo objetivo es ofrecerle un servicio de mayor calidad en el futuro. Además, hemos considerado estos aspectos al promocionar descuentos en nuestras tarifas, buscando compensar cualquier posible molestia durante este proceso de renovación.Esperamos tener la oportunidad de recibirle nuevamente y brindarle una experiencia renovada y completamente satisfactoria.
by A verified traveler
Posted 22 Dec 2024
It was great
Comment from Hotel Management
26 Dec 2024 by Hotel Casa JUM, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you had a great experience. Your satisfaction means the world to us, and we can't wait to welcome you back in the future!
by A verified traveler
Posted 15 Dec 2024
Facility under remodeling, some materials in the way.
Comment from Hotel Management
15 Dec 2024 by Hotel Casa JUM, Hotel Management
"Thank you for your understanding. We are in the process of remodeling to improve our facilities and provide a better service. We know that some materials may be in the way and we are working to minimize them as much as possible. We appreciate your patience during this period."
by A verified traveler
Posted 2 Dec 2024
N/a
Comment from Hotel Management
2 Dec 2024 by Hotel Casa JUM, Hotel Management
Muchísimas gracias por compartir su experiencia positiva con nosotros. Nos alegra saber que disfrutó de su estancia y que nuestro personal e instalaciones cumplieron con sus expectativas. Será un placer recibirlos nuevamente. ¡Hasta pronto!
by A verified traveler
Posted 9 Nov 2024
Great customer service
Comment from Hotel Management
2 Dec 2024 by Hotel Casa JUM, Hotel Management
Thank you very much for sharing your positive experience with us. We are glad to know that you enjoyed your stay and that our staff and facilities met your expectations. We look forward to welcoming you again. See you soon!
by A verified traveler
Posted 29 Oct 2024
Quite, clean and calm..
Comment from Hotel Management
30 Oct 2024 by Hotel Casa JUM, Hotel Management
Thank you very much for taking the time to leave us your review! We are glad to know that your stay at Hotel Casa JUM was pleasant and that you enjoyed the attention of our staff, as well as the cleanliness of the rooms.
by A verified traveler
Posted 21 Oct 2024
Muy bien trato comods cama encantada
Comment from Hotel Management
25 Oct 2024 by Hotel Jum, Hotel Management
Estamos felices de haber cumplidos con sus expectativas, gracias por la oportunidad de poder servirle.
by A verified traveler
Posted 15 Oct 2024
Bsnne
Comment from Hotel Management
15 Oct 2024 by Hotel Casa JUM, Hotel Management
¡Muchas gracias por su maravillosa reseña! Nos complace saber que su estancia fue placentera y que disfrutó de nuestros servicios. Es un honor para todo el equipo haber contribuido a hacer su visita especial.
by A verified traveler
Posted 23 Sep 2024
Staff and food were great room was fine, AC took a while to cool off but that is every place here. Would stay again.
Comment from Hotel Management
23 Sep 2024 by Hotel Casa JUM, Hotel Management
Thank you for giving us the opportunity to have you with us, it was a great pleasure, we hope to see you soon.
by A verified traveler
Posted 16 Sep 2024
It was lovely and the staff too.
Comment from Hotel Management
16 Sep 2024 by Hotel Casa JUM, Hotel Management
It was a pleasure for us to make you feel like you had a great stay, we are grateful to have had you, thank you for coming.
