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Cubanacan Casa Granda

4.0 star property
Colonial hotel with bars and a rooftop terrace

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Photo gallery for Cubanacan Casa Granda

View from room
Balcony
Exterior
Aerial view
Restaurant

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • Laundry
  • Room service
  • Air conditioning
  • 24/7 front desk

Room options

View all photos for Standard Room

Minibar, in-room safe, desk, blackout drapes

Standard Room

Highlights

Air conditioning
LED TV
Renovated in 2016
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
Minibar
  • City view
  • Sleeps 3
  • 1 Queen Bed

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About the neighborhood

Map
Calle Heredia No. 201, Santiago de Cuba, 90200

What's nearby

  • Parque Céspedes - 1 min walk
  • Santiago de Cuba Courthouse - 3 min walk
  • Parque de Baconao - 9 min walk
  • Abel Santamaria Park - 14 min walk
  • Bacardi Rum Factory - 16 min walk

Getting around

  • Santiago de Cuba Railway Station - 3 min drive

Restaurants

  • ‪rooftop bar hôtel casa grande - ‬1 min walk
  • ‪Thoms & Yadira - ‬1 min walk
  • ‪El Holandes - ‬1 min walk
  • ‪Cubita - ‬3 min walk
  • ‪La Fabada de Marieta - ‬4 min walk

About this property

Cubanacan Casa Granda

Upscale hotel in the city center, refurbished in 2016
Take advantage of a rooftop terrace, dry cleaning/laundry services, and 2 bars at Cubanacan Casa Granda. WiFi in public areas (surcharge) and conference space are available to all guests.
Other perks at this hotel include:
  • Self parking (surcharge), wedding services, and a 24-hour front desk
  • 1 meeting room, multilingual staff, and a gift shop
  • Tour/ticket assistance and luggage storage
Room features
All 58 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like safes and internet access.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • LED TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: WiFi (USD 2 per hour)

Parking and transportation

  • Self parking on site (USD 2 per night)

Food and drink

  • 2 bars/lounges
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 646 square feet of conference space
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Built in 1914
  • Colonial architecture
  • Designated smoking areas
  • Renovated entire property - October 2016

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 2.50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 2.5

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for wireless internet in public areas: USD 2 per hour (rates may vary)
  • Self parking fee: USD 2 per night
  • Early check-in fee: USD 2.50 (subject to availability)
  • Late check-out fee: USD 2.5 (subject to availability)
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that credit cards issued by US banks or their branches are not accepted.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Casa Granda SANTIAGO DE CUBA
Casa Granda SANTIAGO DE CUBA
Hotel Cubanacan Casa Granda SANTIAGO DE CUBA
Cubanacan Casa Granda SANTIAGO DE CUBA
Cubanacan Casa Granda
Iberostar Casa Granda Hotel SANTIAGO DE CUBA
Iberostar Casa Granda Hotel
Iberostar Casa Granda SANTIAGO DE CUBA
Hotel Casa Granda
Cubanacan Casa Granda Hotel
Iberostar Heritage Casa Granda
Cubanacan Casa Granda Santiago de Cuba
Cubanacan Casa Granda Hotel Santiago de Cuba

Frequently asked questions

How much is parking at Cubanacan Casa Granda?

Self parking is available for USD 2 per night.

What time is check-in at Cubanacan Casa Granda?

Check-in start time: 4:00 PM; Check-in end time: midnight. Early check-in is available for a fee of USD 2.50 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Cubanacan Casa Granda?

Check-out is at noon. Late check-out is available for USD 2.5 (subject to availability).

Where is Cubanacan Casa Granda located?

Located in the heart of Santiago de Cuba, this hotel is steps from Santiago Cathedral, Casa de la Cultura Miguel Matamoros, and Catedral de Nuestra Señora de la Asunción. Museo Arquidiocesano and Museo de Ambiente Histórico Cubano are just steps away. Santiago de Cuba Railway Station is 20 minutes by foot.

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Cubanacan Casa Granda Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 5 out of 23 reviews
Rating 8 - Good. 7 out of 23 reviews
Rating 6 - Okay. 6 out of 23 reviews
Rating 4 - Poor. 3 out of 23 reviews
Rating 2 - Terrible. 2 out of 23 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Struttura bellissima storica, ottima posizione belle camere .per quanto riguarda la manutenzione zero, vetri sporchi, tempi x la colazione molto lunghi. poi abbiamo chiesto di telefonare alla reception e ci e' stato risposto che non avevano il telefono per chiamare e non avevano le tessere a pagamento x telefonare. servizio pessimo.
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveler

Stayed 4 nights in Mar 2020

8/10 Good

Philip

Liked: Property conditions & facilities, room comfort
Windowless room is not so bad
Initially I was disappointed at being given a room with no window. But given the noise in the area I was grateful I was.
Stayed 1 night in Mar 2020

8/10 Good

Philip

Liked: Room comfort
Great terrace
Very average hotel. Has two great things about it though: Location is great. Terrace is a great place to have a drink and take a rest.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

v center city beatifoul hotel mach option,very good location
Stayed 6 nights in Feb 2020

8/10 Good

Lavinia

Me cambiaron de Hotel
Me cambiaron al hotel Imperial cuando llegue. Eso no me gustó. En ningún lado dice que te pueden cambiar. 8 sobre 10
Stayed 5 nights in Feb 2020

6/10 Okay

Michael

Liked: Room comfort
A Rollicking Time in the Heart of Santiago.
This is a beautiful old hotel in the heart of Santiago de Cuba. The hotel is in excellent condition and is well maintained. The service from hotel staff was excellent as well. There was a significant downside. Being in the heart of the city, it was very noisy and the walls and windows do little to keep out the noise when it's time to sleep. Cubans seem to start early and party until quite late. Also, being right next to the cathedral, the bell chimes for each hour and half hour. Sometimes, it felt like those bells were in our room. A tip for other travellers: ask for a room facing Parque Cespedes, and not facing La Case de la Trova. Also, bring earplugs.
Stayed 3 nights in Feb 2020

10/10 Excellent

David

Stayed 2 nights in Feb 2020

4/10 Poor

Joe

Disliked: Cleanliness
Good location and beautiful looking building, needs urgently a personnel retraining, all with attitude and unwilling to serve you unless you bribe them.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2019

4/10 Poor

Ella Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Granda Expectations Massive Disappointment
This hotel is as good as it looks in the pictures, but only from the outside!!. The rooms however are in need of freshening up, especially the bathrooms. The breakfast was shocking. In contrast to breakfast in the Casas Particulares the fruit was from cans, the juice from a box and the jams from tubs. The Monday parties are loud and continue well past midnight which makes sleeping difficult. It was announced during our visit that these parties will also take place on Wednesdays in the future. Public access to the hotel seems uncontrolled which feels rather uncomfortable. The location is indeed top notch, but we wouldn't recommend this hotel.
Stayed 2 nights in Nov 2019

6/10 Okay

Noelys

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Lorenzo

Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Location is great , i love the hotel for the location i had visited before .but rooms needs to be updated they are old , staff super nice, food good but at night they only have ham and cheese sandwich They dont have fresh fruits juice only in the box and mot a good quality Drinks without straws, this properties and others from iberostar will not allow employees put straws on drinks i think they will really need to consider this I will really stay again for the super good location
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Stayed 6 nights in Mar 2019

8/10 Good

María Dolors

Hotel muy bueno
Es mi hotels preferida cuando voy a Santiago. Tiene muy buena ubicación y los empleadors son muy amables
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

they had cockroaches is not good for me and my family
Stayed 1 night in Mar 2019

8/10 Good

Jerome

Stayed 2 nights in Mar 2019

10/10 Excellent

Masako

安心して過ごせました。
私は一人で4泊しました。以下の理由で、セキュリティー面でここを信頼できると感じました。1.フロントスタッフは宿泊客の顔を記憶しています。夕方の混雑時、あるカップルがエレベーターに乗り込もうとしたところを、ホテルのスタッフが制しました。彼等は宿泊客ではなかったからです。2.ホテル内に医師と看護師がいます。健康面での相談、血圧測定、マッサージを受けたい時の問診を行なっているそうです。女医先生から直接お話を受けました。3.チェックアウト前日に、フロントにタクシーを依頼したところ、係が運転手を連れて来て、紹介してくれました。とても安心できました。 客室内の不備は、キューバだから仕方がないと考えています。
Stayed 4 nights in Feb 2019

10/10 Excellent

Andres

Stayed 2 nights in Feb 2019

4/10 Poor

Leo, Indianapolis, IN

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
One of the worst hotels I’ve ever stayed at. Badly needs complete redo. Do also avoid the restaurant. A real shame given the historic relevance of the place and the location. Hopefully Iberostar will renovate it soon. Try the Imperial just a couple of blocks away instead.
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2018