Ratings based on 199 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Oct 2024
Well situated right in the old town centre. It would be great if the staff could help guests with arranging luggage transports by the post office - a confusing chore, which all hotels are familiar with, but they didn't seem to know how to help. But the staff is friendly and English speaking, which is a great help.
by A verified traveler
Posted 3 Oct 2024
The guy at the desk was great, the shower was dirty with hair in it, the sink was dirty , no water or snacks to purchase, good location
Comment from Hotel Management
4 Oct 2024 by Recepción, Hotel Management
Thank you for your comments, we will try to improve. We do not have drinks for sale but we offer free water, coffee and tea in the reception lounges.
by A verified traveler
Posted 14 Sep 2024
Entire area is so charming…easy to get around, great places to dine
I’d go back!
by A verified traveler
Posted 29 Jul 2024
Great location and easy walk to the attractions. Teresa on reception was very friendly, welcoming an helpful with directions. Always makes a big difference.
by A verified traveler
Posted 28 Jun 2024
Good
by A verified traveler
Posted 20 Jun 2024
Unfriendly, unhelpful welcome.
Mould and water ingress around windows in small room... towels laid along windowsill to collect water.
Awfully smelly (damp?) ground floor area.
by A verified traveler
Posted 27 May 2024
Boutique hotel. Good location, clean and modern. Front desk staff went above and beyond to make my stay nice and convenient. I don't usually do a review but I wanted the hotel to recognize their staff’s value.
by A verified traveler
Posted 24 Apr 2024
Gwesty gwych
Comment from Hotel Management
25 Apr 2024 by Recepción, Hotel Management
Muchas gracias
by A verified traveler
Loved everything just no onsite parking
Posted 24 Apr 2024 on HotelsWe loved everything about this hotel. The front desk was wonderful, the hotel is super charming. The room was spacious, very clean and comfortable. And the best part is that is right next to the Cathedral.
The only thing I wish is that Hotel.com would have been more accurate about the parking situation. The hotel does not have on-site parking because it’s located in the heart of the historic center (a block from the cathedral which is spectacular). The front desk reception apologized for the confusion and was very helpful but says she is constantly having to tell the guest who call to check in asking where to park that they do not have parking. Other than the parking issue, the hotel is lovely and just a short 7 min walk from the closest parking lot (Interparking Plaza de Galicia) but it’s still a distance from the hotel. If staying for a day or two, bring just a backpack and/or small carrying. A medium size or more than that may be difficult to walk with but doable.
Comment from Hotel Management
24 Apr 2024 by Recepción, Hotel Management
Muchas gracias Cirstina, esperamos volver a verles pronto
by A verified traveler
Posted 6 Oct 2023 on Hotels
