Ratings based on 51 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Aug 2024 on Hotels
Excellent apartment in the old city. All needed facilities were available. Our only concern was in being able to respond to the emails that were sent to us. Return address was not recognised
by A verified traveler
Posted 11 Jun 2023
Lovely apartment! We enjoyed our stay!
by A verified traveler
Posted 27 Nov 2022 on Hotels
by A verified traveler
Senior travellers enjoying life
Posted 21 Sep 2022 on HotelsThe location was great. They had just switched over to a coded entry system when we arrived. We love not carrying a key or card. We had a fun studio with loft. Noise from street and bar really bad one night. Rest of our stay no problem. Host very helpful.
Comment from Hotel Management
22 Sep 2022 by Central de Reservas Duerming , Hotel Management
Thank you for your review and comments, we are glad you enjoyed your stay. All the best
by A verified traveler
Horrible check in, hard pressed to go again
Posted 19 Sep 2022 on HotelsElectronic check in was horrible, machine did not work properly, required 2 passports, location not well marked.The promised front desk person at 4pm was not there. It took me a 50 minute phone call and waiting for someone to bring a key . Total wait hour and half from when I arrived. The room was acceptable
by A verified traveler
Noisy no sleep
Posted 28 May 2022 on HotelsNoisy - no sleep until 4.30am. 5 days earlier we had stayed here in an apartment at the back of the property. It was excellent.
This time we had an apartment on the first floor, at the front of the building. It was smaller than the previous one, although no great issue.
What was a massive issue was the total lack of sound proofing. Consequently i couldn't get off to sleep until gone 4am. Not great when you need to be up again at 6am.
I can't held feeling totally ripped off.
Comment from Hotel Management
31 May 2022 by Central de Reservas Duerming , Hotel Management
Good afternoon,
We are very sorry but we are not responsible for the outdoor noises. The building is protected by the council laws because it is a building placed in the historic area. Moreover, during your second stay with us, you could see that there were the festivities of the town, and this is out of our competence. Best regards
by A verified traveler
Posted 14 Oct 2021 on Travelocity
I liked the location but was disappointed they did not have paper towels or basic stuff like salt or washing soap
Comment from Hotel Management
15 Oct 2021 by Central de Reservas Duerming , Hotel Management
Thank you for your feedback. These are tourist apartments, equipped with the necessary bedding and bath towels as well as the basic kitchenware. The rest is the customer who must be supplied and more in these times of Covid.
A cordial greeting.
by A verified traveler
Posted 5 Oct 2021 on Orbitz
The location was ideal for visiting the Cathedral and old city. Very quiet, spacious and so happy for the washing machine. The self check-in was somewhat confusing mainly because the room was double booked due to a very strange occurrence. The issue qas handled swiftly.
Comment from Hotel Management
8 Oct 2021 by Central de Reservas Duerming , Hotel Management
Thank you very much for your feedback, it is important to us. We are glad you liked it and were comfortable.
A cordial greeting.
by A verified traveler
Great location
Posted 20 Sep 2021 on HotelsGreat location, near the center of the old town and Cathedral. Simple, but had all the basics (cooking utensils, iron, washing machine and dryer all in one).
Comment from Hotel Management
21 Sep 2021 by Central Duerming , Hotel Management
Thank you very much for your evaluation and comments, it is important to us. A cordial greeting.
by A verified traveler
Posted 15 Oct 2019 on Hotels
The place is excellent with all the complete amenities. In the center of Santiago but very quiet once you get in the apartment. Highly recommended.
Comment from Hotel Management
16 Oct 2019 by Central de reservas Duerming , Hotel Management
Thank you very much for your feedback and comments, it is important for us. Best regards.
