Ratings based on 482 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
The location was very convenient to various areas of old town. Shopping and good were no kore than 5 mins and there were some local places. The room itaelf was spacious and fufilled our needs.
by A verified traveler
Posted 20 Sep 2024
Top staff that help you with your needs! Clean, quiet, and major sightseeing is in walkable distance.
by A verified traveler
Posted 16 Sep 2024
We stayed here after we finished our Camino. It was lovely!
by A verified traveler
Posted 15 Sep 2024
The service is absolutely excellent. The rooms large and super comfortable. Excellent location.
by A verified traveler
Posted 13 Sep 2024
Nice hotel in Santiago, near everything but not in the middle of the crowded and noisy little streets.
by A verified traveler
Posted 9 Sep 2024
One of the worst hotels I've ever stayed in.
At nearly 2am I arrived and was given a room with two single beds, not a king as booked. The man on reception was horrible and unhelpful. Said the hotel was fully booked and there was nothing he could do. I was exhausted and in pain and he did nothing to help. At one point he cancelled my booking and told me to leave the hotel, presumably expecting me to sleep on the street!!
The next day rather than calling my room phone or mobile number that they had on file and I'd just give them, a man from the hotel let himself into my room!! As a woman on her own this was terrifying and entirely unacceptable. No apology given
there's absolutely no soundproofing in this hotel, it is the noisest I've ever stayed in. The room I was put in was opposite a nightclub where people were shouting and screaming until 5.30am. Then the other guests started shouting in the corridor at about 7am and the housekeeping was slamming around from about 8am. There were kids screaming in the rooms next to me and in the corridors. I didn't sleep at all.
The bed is so hard and uncomfortable I ached the next day. The hotel itself is old and dated, with several steps to get into the hotel (and nobody to help with bags). Staff are unhelpful and rude. I have no idea how it was given a 5 stars. Eventually they refunded 1 night after making me late and miss a tour arguing. It is not a safe hotel for women to travel on their own.
by A verified traveler
Posted 9 Sep 2024
Location is excellent as is staff level of service and property overall
by A verified traveler
Posted 29 Aug 2024
Location is great for cathedral and parks and I bet this hotel was the place to be on the 1970s but it is dated and old fashioned. If you have a large car expect a challenge to park in the spaces of the 14e / day car park. Bed was huge and comfortable and it was clean.
by A verified traveler
Posted 28 Aug 2024
Nice clean spacious room. Bit further fro old town n cathedral that ideal. A steam room or sauna after the Camino would have been great
by A verified traveler
Posted 26 Aug 2024
Excellent
