Ratings based on 44 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2023
We transferred to different rooms over the course that we stayed there due to different issues. The only good thing about this hotel are the staff.
by A verified traveler
Posted 11 Dec 2023
by A verified traveler
Posted 22 Aug 2023
For the price paid, it was THE BEST hotel I have stayed at in the Philippines. Real American comfortable mattress! Real American feel pillows. Heavy thick comfortable comforter and blanket. Freezing cold air conditioner. Water so hot you can’t fully open. Useable excellent cable tv, with English option. HBO! Kettle. 2 glasses, coffee cups. Complimentary tooth paste and brushes/nice smelling soap. Large towels. Excellent shower space. Great for disabled or handicapped individuals (bench) large shower head and also wand. Bidet Shopping/grocery (save more) in the same building. Palawan money changer downstairs. (Although valrica gives better exchange rates) Near Florida bus terminal. 50 yard walk. McDonald’s and kfc within stone throw. 7/11 beside Florida liner. (Super convenient location) tricycle or taxi on site. Refrigerator and freezer available for use but not in room.
The negatives, it was little flying bug season… non biting though. Internet wasn’t working for our stay but it was due to an auto accident (uncontrollable) finally 500 push key deposit.!!! Absolutely, worth expedias price, or even walk in price for that matter! Loved my stay!
Comment from Hotel Management
25 Sep 2023 by Dreamwave Hotel Santiago, Hotel Management
We are ecstatic to hear that you are satisfied with your stay in Dreamwave Hotel. We are looking forward to seeing you Sir Steven.
by A verified traveler
Posted 21 Aug 2023
I have been to many islands and hotels in the Philippines. I am an experienced traveler here! Other than the internet not functioning this was the BEST hotel I have stayed in at a $26 usd price! Things you absolutely don’t get in a Manila hotel! A quilted thick blanket. Kettle, hot water shower, super soft king bed (great mattress) large room, security and police EVERYWHERE! SAFE… not like Manila where you NEED to be on guard EVERY public place to protect your phone or gold. Snatchers are rampant because they work in coordination with the barangay (police) for payment…. Santiago is a really nice town! You are safe here and the police are respectable! They also treat foreigners equal.- meaning not dual prices for foreigners vs locals. Completely recommend this hotel….. best I’ve seen at a lower end price! If you are near Santiago… don’t miss this jewel! OVERLY satisfied!!! It’s about time Expedia! You have done very poorly lately! Very poorly!
by A verified traveler
Posted 30 Mar 2023
by A verified traveler
Posted 10 Dec 2022
by A verified traveler
Posted 17 Nov 2022
The first room had no window. I moved rooms. The entire floor (all rooms) had just been treated with insecticide. I could not breathe and starting coughing. My throat burned. The staff told me to wait a few hours and it would pass. I immediately checked out and went to another hotel. “Non refundable”. It was better to lose the money than endanger my health.
Comment from Hotel Management
18 Nov 2022 by Dreamwave Hotel Santiago, Hotel Management
Pleasant day Mr. Richard Irving. We truly appreciate your time to share your feedback. We sincerely apologize for what you’ve experienced recently. Upon your check-in and while you are signing the registration form at the front desk area, I called our room attendant to inspect your room, then he said that the pest control is still on going and the fume is too strong to bear. Since your room is reserved that day we didn’t have the pest control treatment inside the room because it’s our protocol. We then informed you Sir that you can wait here at the lobby for 30 minutes before going upstairs but you said that it’s okay because you just need to drop off your luggage but after a few seconds you called the front desk saying that you need a room with a window. We also notified you sir that the room available with window is already treated before we made the transfer.We take all guest feedback seriously and we would like to inform you that we already talked to our contractor who is in charge of the pest control treatment in the hotel to further look into your concern. Again, we are deeply sorry for what you’ve experience.Sincerely,Dreamwave hotel Santiago
by A verified traveler
Posted 23 Jul 2022
Hotel is run down, not maintained,no lift operational and no plans to fix it. The remote looked like it had grime caked onto it From previous guests, filter in aircon not cleaned . Etc
Comment from Hotel Management
24 Jul 2022 by Hazel, Hotel Management
Hello Sir Max,
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thank you for staying with us. We hope to see you again ma'am.
by A verified traveler
Great Stay
Posted 28 Feb 2020 on HotelsFirst time here and will continue to stay here in the future. Check in was smooth and easy, and very professional. There’s a 500 pesos deposit for key and will be return upon check out. There is a list of available breakfast if it’s included in your stay. I chose spamsilog, it’s basically spam and eggs, portion is good and tasteful. They bring the food to your room. I only took photos of the food because the room photos are the same as the website. There is a 24 hour security as well. Parking during the day can be tough, just tell the Secuirty you’re checking in and he would most likely have you park next to the hotel. After 8 or 9pm the parking lot is wide open. The room itself is nice and spacious. There are no windows so leave the ac on for air circulation, it could get stuffy in there. The bed was very comfortable, I passed out once I hit the pillow. The tv reception is great with plenty of channels. The WiFi is good but not sure if it will slow down during the day, I just notice it’s fast early in the morning. There is a door bell for every room so don’t be alarm when you hear it.
Nearby is a SaveMore grocery store attached to a small mall. There is a money changer as well if you need that. The exchange rate is higher than the one inside SaveMore, (you’re welcome). There’s a McDonald’s inside the mall and there’s a 24hour McDonald’s at the corner (can’t miss it) for those who have late night cravings. A newly built KFC (yay) and if you keep walking along the side of KFC
Comment from Hotel Management
28 Feb 2020 by RO-AN, Hotel Management
Hi Ma'am Marita. We are very happy that you enjoyed your stay with us. We promise to continue provide excellent service to out guests. We hope to see you again on your next stay ma'am. Thank you for choosing Dreamwave Hotel as your home away from home. God bless!
by A verified traveler
Trip to Santiago
Posted 27 Feb 2020 on HotelsIt was awesome , very nice hotel
Comment from Hotel Management
27 Feb 2020 by Hazel, Hotel Management
Hi Sir Mike,
Thank you for your positive feedback and for choosing Dreamwave Hotel. We hope to see you again.
Thank you so much Sir.
