Ratings based on 575 Verified Reviews
3.3 Room cleanliness
3.2 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Good!
Comment from Hotel Management
22 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Vladimir,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Santee. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about your good stay. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 30 Oct 2024
Was staying here for SC State Homecoming. Water was hot; Fridge was ice cold. Outside of the location being perfect from the campus for my peace of mind; this hotel was horrible.
First and foremost, they cancelled my reservation before I arrived, and charged me for it. Second, the room was not secure as to I had to constantly make sure the door wouldn’t pop open whenever you pushed the door. When housekeeping came to check on me Saturday, they knocked on the door & it opened with little to no force. Thirdly, there was no sitting furniture for the said room. My guest had to sit on the bed. Fourth, the television not the cable box worked. Fifth, the shower head was not secure onto the faucet therefore causing the flow of the water to be limited as far as reach. Sixth, the phone and outlet/light went out on one side of the bed. And lastly, the ceiling was cracked at the roof of the room and was visible on one side. Checkout was very impersonal and unprofessional. Would only recommend this place as a pass-by spot. Do not stay if you’re used to high-end hotels.
Comment from Hotel Management
14 Nov 2024 by Samantha Rediresponse Specialist, Hotel Management
Dear Courtney,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SANTEE. I am happy you were pleased with our hot water and found our location to be perfect for your travel needs. However, you indicated that the phone and light went out on one side of the bed, the ceiling was cracked at the roof of the room, there was no sitting furniture and the other concerns you mentioned hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your feedback and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Sincerely,Samantha Red Roof ManagementRediresponse Specialist
by A verified traveler
Posted 25 Oct 2024
Every thing was good I would stay again
Comment from Hotel Management
2 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Leroy,Thank you for taking the time to write a review of your stay at the RED ROOF INN SANTEE. I am happy to hear that everything was good during your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Oct 2024
Every thing was very good except the floor was dirty this was said to the manager
Comment from Hotel Management
19 Oct 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Alain, Thank you for taking the time to tell us about your experience at the Red Roof Inn Santee. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay, prompting your 4/5 score. However, as it relates to the uncleanliness of the floor. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 13 Oct 2024
Person at check in was on phone whole time. Just pointed to where to sign. Could not get WiFi and went to office for help, he was still on phone. Said he would send someone to help, they never showed. Property was ok for RRI, person at desk needs to learn business manners
Comment from Hotel Management
19 Oct 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Nancy,I appreciate you sharing your feedback following your stay at the Red Roof Inn Santee. Though the property was okay, I was saddened to read that your stay fell short of your expectations due to the unpleasant staff encounter and being unable to use the Wi-Fi. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Santiana, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SANTEE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 30 Aug 2024
Will not stay no more no lake view fake pics
Comment from Hotel Management
2 Sep 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Palmira,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SANTEE. I am sorry your stay did not meet your expectations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
11 Aug 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your positive rating, Kimberly. The staff at the RED ROOF INN SANTEE and I were so glad we earned your 8/10 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Bugs and mold
Posted 10 Aug 2024 on HotelsThe room was filthy with mold and dead bugs on the floor.
Comment from Hotel Management
11 Aug 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the RED ROOF INN SANTEE. I am truly disappointed that you did not leave with a good impression of our hotel. As we strive to provide the comforts of home, the issues that you’ve brought to my attention regarding possible mold and bugs are troubling. To uphold Red Roof's high standards, I have shared your comments with the management to have your claims investigated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you have a good day. Sincerely, Toni-Ann Red Roof Management RediResponse Specialist
by A verified traveler
Posted 30 Jul 2024
Had the basics covered. Breakfast not too extensive, but room was clean, AC worked, quiet room, not so attractive property. But for the price, a good deal.
Comment from Hotel Management
1 Aug 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Jim, Everyone here at the Red Roof Inn Santee was proud to see your 4/5 score. I am thrilled that our quiet room, cleanliness and the other highlights pleased you. However, you stated that the property was not attractive and the breakfast was not extensive. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
