Ratings based on 758 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Aug 2024
We have always enjoyed IHG brand hotels. This property was a disappointment. The entrance way nice but there was a very bad musty smell. They did have signs posted they were renovated so we have them a little slack. But once we got in our room. It was the worst stay I have ever had, ceiling was stained brown wall paper was coming off the wall in the bathroom. There was mold and rust on all the hardware in the bathroom. When we checked out the next day the lady at the front desk asked why were we on the 4th floor and made the comment that no one was supposed to be booked there. Then after we left my husband got a notification from his credit card. We checked and they had over billed us on the pet fee. I called them they took our number and said they would correct it and call us back. 3 days later and we haven't heard from them. The property needs not only remodeling but maybe some extra staff training.
by A verified traveler
Posted 1 Aug 2024
Property was clean and plenty of parking
by A verified traveler
Posted 28 Jul 2024
by A verified traveler
Posted 25 Jul 2024
by A verified traveler
Posted 24 Jul 2024
Fine for a short stay. Staff was polite but obviously unhappy.
by A verified traveler
Posted 20 Jul 2024
Sheets in first room had not been changed and were dirty. We were moved to another room and, while the sheets appeared to be clean, the room was very dated and the carpet and walls were stained. The toilet in the bathroom appeared to have been push over and was not flush with the wall.
by A verified traveler
Posted 12 Jul 2024
Quiet, safe, clean, large room and great staff!
by A verified traveler
Posted 12 Jul 2024
Too expensive for the area and what it offered
by A verified traveler
Posted 1 Jul 2024
This Santee SC Hilton is very nice. Modern and clean. It also has a nice little restaurant.
by A verified traveler
Posted 25 Jun 2024 on Hotels
