Ratings based on 888 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
by A verified traveler from Bridport
Posted 21 Sep 2024
Loved esmerelda , great location for accessibility to everything in Cala dor
by A verified traveler
Posted 18 Sep 2024
Pretty sure this place was a cult
by A verified traveler
Posted 15 Sep 2024
Very nice hotel. Access to the two cala’s is superb. Many outdoor options available throughout the resort. The room was very clean but outdated. I believe they have started renovations of the rooms as the one we had did not reflect the pictures at the time of booking. My only criticism is although it’s a family resort, I booked it anyways as the property description indicated there were family and adult only separate pools. Crying children were heard although this was the case. Same at breakfast, kids were running around the breakfast area as if it was a playground.
by A verified traveler
Posted 8 Sep 2024
We stayed in a top floor premium apartment which was very nice, spacious and light with a lovely large balcony. Food was nice with plenty on offer. Every member of staff we came into contact with was friendly and helpful. Beautiful location with a small sandy beach which was very busy but it was high season still, very busy around the pool too. We will definitely return but probably at a slightly less busy time!
by A verified traveler
Posted 20 Aug 2024
Room was nice - as in pics. cleaners super friendly and efficient. Pool and service areas main areas of disappointment. Pool way too busy, could barely move - has an over 16 pool but way too short on space to restrict one in my opinion. Lifeguards patrolling to remove belongings from sunbeds. Service areas such as beach restaurant neither friendly nor efficient. Begrudged paying for sunbeds on the beach which were clearly Inturotel as was all their signage. EUR 9 for two coffees when EUR 3 in the bakery up the road. Breakfast in the restaurant has long queues snaking through reception so never bothered. Nothing particularly wrong with it but certainly wouldn’t stay again peak season
by A verified traveler
Posted 4 Aug 2024
Expectations are higher for the amount of service received.
Had to pay for the beach loungers and umbrella at the beach side whereas the ones by the pool was free. CardSlow and inefficient process accessing to most of things. ie. Needed to go to reception to activate the safe with unnecessary deposit. And interestingly, they could not make an authorisation on the card but asked for cash instead which did not make sense. Needed to wait until after 10am to get beach towels…
by A verified traveler
Posted 2 Aug 2024
by A verified traveler
Posted 31 Jul 2024
Fabulous location, great food, good entertainment.
by A verified traveler
Posted 27 Jul 2024
Loved the location for the beach and there was an adult swimming pool that we could use to get away from noisy families. Xisca who was the room attendant to L212 who was polite and smiling all the time and was always happy to help with the extra towels.
The life guard should on one occasion did not do anything about the dogs mess that was on the grass near the adult when I informed them of it and it was still there by the end of the day. Not a good thing if the hotel wants to good to continue with the clean look of the resort.
