Ratings based on 67 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
The room was great, but parking was awful.
Comment from Hotel Management
15 Nov 2024 by Sercotel El Balcón de la Bahía Suites, Hotel Management
Fernando, thank you for your stay and we are really happy that you enjoyed your room. Regarding parking, we always help our guests, but we understand that sometimes it is not easy when it is a rental car. We hope you come back and we are pretty sure it is going to be excellent.
by A verified traveler
Posted 27 Oct 2024
I thought it was a very good quiet location. Staff were very freindly and very informative especially daniel! Room had everything you needed loved the daily pastries. The walls were quite thin so could hear a little noise from next door but apart from that was great!
Comment from Hotel Management
4 Nov 2024 by Sercotel El Balcón de la Bahía Suites, Hotel Management
Thank you Paula, it has been a pleasure for all of us to welcome you to our hotel, but a very special thank you from Daniel. We are happy to confirm that you enjoyed the daily complimentary breakfast. Best regards and we hope you come back soon!
by A verified traveler
Posted 15 Sep 2024
It was not a full service property. They did supply some sort of breakfast. The cost is too high for the value. Parking was not nearb
Comment from Hotel Management
21 Sep 2024 by Sercotel El Balcón de la Bahía Suites, Hotel Management
Dear Arina, thank you for your review. However, we would like to remind you that your reservation was on only bed basis. Nevertheless, we provided you a courtesy breakfast, served daily in your room with no extra cost, with coffee, tea, milk, fruit and regional products. Finally, parking is at the very entrance of the hotel, so we do not understand your answer neither.
by A verified traveler from Daventry
Posted 13 Sep 2024
Paula looked after us very well. Our initial room had a sink within The bedroom which is not acceptable to us, but Paula sorted a change for the last two nights. Great location for walking to lots of bars as well as waterfront, but quiet generally.
Comment from Hotel Management
21 Sep 2024 by Sercotel El Balcón de la Bahía Suites, Hotel Management
Thank you for your review, Andrew, and we hope you can come back soon. Special thanks too from Paula!
by A verified traveler
Posted 9 Sep 2024
We didn’t enjoy our stay for two major reasons. We didn’t sleep well because the room was too hot for our liking. The thermostat was set to 23C (73F) and couldn’t be controlled from the room. We live in the San Francisco Bay Area where nights cool to the high 50s to low 60s except on rare occasions. So when we stay at hotels, 18 or 19C is what’s comfortable for sleeping.
The second reason we didn’t like it is that there was a little too much fragrance in the room, to our taste anyway. It felt like we were in a gift shop of scents. And the lotion was way too sickeningly sweet.
What’s good is that it’s a cute hotel, staff we met were absolutely lovely…location is awesome.
Comment from Hotel Management
13 Sep 2024 by Sercotel El Balcón de la Bahía Suites, Hotel Management
Dear Myrna, thank you for sharing your experience with us and we are glad that our staff treated you so well. As for the scent, it is the chain's corporate fragrance and is strictly dosed. In any case, don't worry, we have taken note of it and will take it into account for your next stay. On the other hand, we regret that you did not comment on the air conditioning, as it can be regulated. Thank you for your stay and we hope you come back soon. Best regards,
by A verified traveler
Posted 7 Sep 2024
Excellent location and hospitality
Comment from Hotel Management
7 Sep 2024 by Sercotel El Balcón de la Bahía Suites, Hotel Management
Thank you Timothy, it was a pleasure welcoming you and regarding this review, we really like to thank you for taking your time to do it. Much appreciated. We hope to see you back!
by A verified traveler
Posted 18 Aug 2024
Good location, not far from main harbour front, bus connections and train station. A small hotel so the reception is not manned 24 hrs, but there is an emergency mobile nos to call. We had to use this when our taxi did not turn up for our airport transfer before 8am.
Staff were really friendly, complimentary water coffee and cakes were very much appreciated to get us going in the. morning before venturing out for a proper breakfast.
Our rooms were on the ground floor, which we did not like very much as they opened out into the reception area. But it was a quiet hotel with minimal noise so not really a big issue.
Would definately recommend and would use again if we are back in Santander.
Comment from Hotel Management
2 Sep 2024 by Sercotel El Balcón de la Bahía Suites, Hotel Management
Michelle, thank you very much for this review full of details. We really like to confirm the calm atmosphere that we try to create at the hotel. Regarding rooms, next time remember to call us and we can recommend you more suitable categories if you are looking for upper or more private rooms. Thanks and we hope to see you back soon!
by A verified traveler
Posted 16 Aug 2024
Lovely hotel in a quiet street - a short walk away from main areas
Comment from Hotel Management
17 Aug 2024 by Sercotel El Balcón de la Bahía Suites, Hotel Management
Thank you Sheryl, we appreciate your review. Hope you come back soon!
by A verified traveler
Posted 22 Jul 2024
Beautiful place
Comment from Hotel Management
1 Aug 2024 by Sercotel El Balcón de la Bahía Suites, Hotel Management
Thanks Amy, we really appreciate taking your time to do this review. We hope to see you back soon!
by A verified traveler
Great stay
Posted 6 Jul 2024 on HotelsThe hotel was perfectly located the staff very helpful and friendly and the room was perfect
Comment from Hotel Management
7 Jul 2024 by Sercotel El Balcón de la Bahía Suites, Hotel Management
Thank you Andrew, it is very important for us this review and we hope to see you back soon. Special thanks from the staff.
