Ratings based on 161 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Aug 2024
Excellent
by A verified traveler
a short break
Posted 24 Aug 2022 on Hotelsa two night trip with my partner
Comment from Hotel Management
16 Sep 2022 by Manager , Hotel Management
Dear Denise , Thanks for your opinion , Best regards .
by A verified traveler
Great affordable hotel
Posted 28 Jun 2019 on HotelsThe hotel was great value for money. The pool wonderful and the staff friendly and helpful.
Whilst it is a little dated, it suited our budget and didn't charge anywhere near the same as other hotels in the area.
We had breakfast during our stay and they even opened an hour early to allow us to eat before we got the train to the airport. At the quieter end of Sta. Susanna. The hotel was well located for the beach and local restaurants.
The hotel had lots of groups staying from France, Spain, The USA.
The clientele was at the older end of the spectrum and this made for a relaxing stay.
Comment from Hotel Management
20 Jul 2019 by Comecial , Hotel Management
Good afternoon , Hannah , thanks for your comment .
See you soon
by A verified traveler
Posted 26 Jun 2019
by A verified traveler
Posted 12 Aug 2018 on Hotels
Comment from Hotel Management
17 Aug 2018 by Francesc, Hotel Management
Dear Colin, thanks for your review, we would like to have few more information about how can we improve.
Kind regards.
by A verified traveler
Posted 11 Aug 2018
Very helpful at the reception. Room at the sixt floor was excellent!
Comment from Hotel Management
15 Aug 2018 by Francesc, Hotel Management
We really appreciatte your review that encourage us to work in the same line as we have been doing during this years.
We will communicate to the team of the hotel your positive assessment .
by A verified traveler
Hot hotel
Posted 29 Jul 2018 on OrbitzA/C broken in the entire building. Staff tried to make us comfortable, however the room was brutally hot all night.
Comment from Hotel Management
2 Aug 2018 by Francesc, Hotel Management
Dear guest,
We apologize for the situation you had in our hotel, as it was during the weekend, and that made more difficult for us to solve it, the reparation was not usuall, and
they had to bring the pieces to repair it from Germany.
Because of all this we could not give the service as fast as we would like to give.... The issue with the A/C is actually solved and we have taken measures to avoid this issue in the future.
Thanks for your confidence and we keep at your disposal.
Recommended
for Everyoneby A verified traveler
Posted 23 Aug 2017
Staff was amazing and helpful. Breakfast was excellent.
Recommended
for Everyoneby A verified traveler
Posted 1 Sep 2015
Lovely hotel in a great resort. Clean comfortable rooms with lots of space.
by MAGDALENA from Poland
FANTASTIC HOTEL :)
Posted 12 Aug 2015 on HotelsGreat place!!!:) We stayed at this hotel a fantastic two weeks. The rooms and bathroom very clean. Air conditioning included in the price of operating without problems. Cleaned every day. Towels changed every 2 days. Bed linen 2 times a week or as needed. At the reception available towels for the pool that can be exchanged several times a day. Staff were very friendly and helpful. Breakfast buffet varied. Everyone will find something for yourself every day. Every day, before noon aqua aerobics in the pool. In the evenings, dance evenings with great salsa. The first time we were in a place where we want to go back many times. Fantastic place:)))
