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Atzavara Hotel & Spa

5.0 star property
Luxury hotel with 4 restaurants and 5 outdoor pools

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Photo gallery for Atzavara Hotel & Spa

5 outdoor pools, pool umbrellas, sun loungers
Bar (on property)
Bar (on property)
Exterior
Bar (on property)
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Gym
  • Breakfast available
  • Laundry
The current price is P7,738
P8,912 total
includes taxes & fees
Mar 23 - Mar 24

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Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Design Triple Room

Premium bedding, minibar, in-room safe, desk

Design Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 29 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed OR 3 Twin Beds

View all photos for Junior Triple Room

Premium bedding, minibar, in-room safe, desk

Junior Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Design Quadruple Room

Premium bedding, minibar, in-room safe, desk

Design Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Design Double Room Single Use

Premium bedding, minibar, in-room safe, desk

Design Double Room Single Use

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 29 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Pool Penthouse Suite Triple Room

Terrace/patio

Pool Penthouse Suite Triple Room

Highlights

Soundproofed
Private pool
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Pool Penthouse Suite Quadruple Room

Terrace/patio

Pool Penthouse Suite Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Junior Quadruple Room

Premium bedding, minibar, in-room safe, desk

Junior Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Pool Penthouse Suite Quadruple Room

Terrace/patio

Pool Penthouse Suite Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Junior Quadruple Room

Premium bedding, minibar, in-room safe, desk

Junior Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 45 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Junior Triple Room

Premium bedding, minibar, in-room safe, desk

Junior Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 3
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Junior Double Room

Premium bedding, minibar, in-room safe, desk

Junior Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Triple Room

View from room

Premium Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 31 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed OR 3 Twin Beds

View all photos for Junior Quadruple Room

Premium bedding, minibar, in-room safe, desk

Junior Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Pool Penthouse Suite Triple Room

Terrace/patio

Pool Penthouse Suite Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • Sea view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Premium Triple Room

View from room

Premium Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 31 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed OR 3 Twin Beds

View all photos for Pool Penthouse Suite Quadruple Room

Terrace/patio

Pool Penthouse Suite Quadruple Room

Highlights

Soundproofed
Private pool
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 65 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Premium Double Room Single Use

View from room

Premium Double Room Single Use

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 31 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Pool Penthouse Suite Double Room

Terrace/patio

Pool Penthouse Suite Double Room

Highlights

Soundproofed
Private pool
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 65 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room

View from room

Premium Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 31 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Design Quadruple Room

Premium bedding, minibar, in-room safe, desk

Design Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Design Double Room

Premium bedding, minibar, in-room safe, desk

Design Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 29 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Design Triple Room

Premium bedding, minibar, in-room safe, desk

Design Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed OR 3 Twin Beds

View all photos for Design Quadruple Room

Premium bedding, minibar, in-room safe, desk

Design Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 29 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

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About the neighborhood

Map
Carrer Pla de la Torre, 16, Santa Susanna, 08398

What's nearby

  • Santa Susanna Beach - 12 min walk
  • Levante Beach - 12 min walk
  • Pineda de Mar Beach - 7 min drive
  • Malgrat de Mar Beach - 10 min drive
  • Calella Beach - 15 min drive

Getting around

  • Santa Susanna Station - 9 min walk
  • Gerona (GRO-Costa Brava) - 31 min drive

Restaurants

  • ‪Aloha - ‬4 min walk
  • ‪Kings Grand Café, Santa Susanna - ‬6 min walk
  • ‪Kalima Beach Club - ‬6 min walk
  • ‪Beertual Internacional - ‬14 min walk
  • ‪Restaurante la Maduixa - ‬14 min walk

About this property

Atzavara Hotel & Spa

Luxury eco-certified hotel near Santa Susanna Beach
Close to Malgrat de Mar Beach, Atzavara Hotel & Spa provides a terrace, a shopping mall on site, and a garden. Active travelers can enjoy amenities like cycling and archery at this hotel. Indulge in a body scrub, a body wrap, and a facial at Spa, the onsite spa. Be sure to enjoy ocean views at one of the 4 on-site restaurants. Free in-room WiFi is available to all guests, along with a playground and dry cleaning/laundry services.
Other perks include:
  • 5 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a lifeguard on site
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • A banquet hall, massage treatment rooms, and an elevator
  • Tour/ticket assistance, a front-desk safe, and outdoor furniture
  • Guest reviews give top marks for the helpful staff
Room features
All 465 rooms offer comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes.
More amenities include:
  • Highchairs, children's books, and art supplies
  • Bathrooms with hair dryers and shampoo
  • 50-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, free infant beds, and heating

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Catalan, Dutch, English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (EUR 12 per day)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: EUR 16 for adults and EUR 8.50 for children
  • 4 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Bamboo Pool Club
  • Botanic
  • El Mercat
  • Ginger
  • Posidonia

Things to do

  • 5 outdoor pools
  • Archery
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • 5 outdoor pools
  • Art supplies
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free crib
  • Free supervised activities for children
  • Highchair
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 20 meeting rooms
  • 24-hour business center
  • Conference center (26,910 square feet of space)

Outdoors

  • Dock
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Banquet hall
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between November 21 and January 27.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.30 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 16 for adults and EUR 8.50 for children
  • Uncovered self parking fee: EUR 12 per day
  • Spa fee: EUR 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Atzavara Hotel Spa
Atzavara Hotel & Spa Hotel
Atzavara Hotel & Spa Santa Susanna
Atzavara Hotel & Spa Hotel Santa Susanna

Frequently asked questions

Does Atzavara Hotel & Spa have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

How much does it cost to stay at Atzavara Hotel & Spa?

As of Feb 22, 2025, prices found for a 1-night stay for 2 adults at Atzavara Hotel & Spa on Mar 23, 2025 start from P 7,737.92, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Atzavara Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Atzavara Hotel & Spa?

Self parking is available for EUR 12 per day.

What time is check-in at Atzavara Hotel & Spa?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Atzavara Hotel & Spa?

Check-out is at 11:00 AM.

Where is Atzavara Hotel & Spa located?

This family-friendly Santa Susanna hotel is located near a boardwalk/promenade, within a 15-minute walk of Platja Susana and Santa Susanna Beach. Les Caletes Beach and Les Dunes Beach are also within 15 minutes. Santa Susanna Station is 9 minutes by foot and Malgrat de Mar Station is 25 minutes.

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Atzavara Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 114 out of 164 reviews
Rating 8 - Good. 28 out of 164 reviews
Rating 6 - Okay. 14 out of 164 reviews
Rating 4 - Poor. 3 out of 164 reviews
Rating 2 - Terrible. 5 out of 164 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Beautiful resort great gluten free options on the buffets rooms modern and spacious spa circuit is a must do
Stayed 1 night in Oct 2024

10/10 Excellent

Ange

Awesome place Easy parking
Stayed 5 nights in Jun 2024

10/10 Excellent

Karen

Another lovely stay
My second time here, really love the hotel. The area is ok, lots to do and see. My only issue was that I asked reception to book me a table at a local restaurant and it wasn’t done so I didn’t manage to eat where I wanted to that night. Other than that the stay was perfect!
Stayed 1 night in Oct 2024

8/10 Good

Tal

Overall it was good, but didn't feel like 5-stars. Acoustic is bad ( heard high hills noises from the corridor and the upper floor, cleaning team starting moving furniture early in the morning). No beverages at dinner ( even water), spa was overpriced for what you get, no netflix etc. Adding these little extra features will help feeling more welcome. We felt rushed by the staff during the meals and the cleaning team entered our room before 10 am while we were there.
Stayed 1 night in Jan 2025

10/10 Excellent

Tina

Your selection of food at Ginger could be better. No Salat with goat cheese, Cezars salat, with advocado, omelet etc. And Only burgers and pizza.
Stayed 2 nights in Oct 2024

10/10 Excellent

Roy

We had a wonderful stay & look forward to our return ☀️☀️☀️
Stayed 1 night in Apr 2024

10/10 Excellent

Hidir

This place is a good fall out for going to other cities like Barcelona, Girona, Lloret de Mar, Roses ...
Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveler

Stay was brilliant, little bit upset that we paid for a penthouse suite but got given the smallest one, with the smallest patio area and smallest pool, even the one next door was much bigger, other then this though everything was great
Stayed 3 nights in Jul 2024

10/10 Excellent

diana

we had an amazimg view from lur terasse.
Stayed 4 nights in Apr 2024

10/10 Excellent

Denisa

Everything amazing, from the room to food and staff. Thank you
Stayed 1 night in Apr 2024

10/10 Excellent

Krister

Amazing place and such a great service.
Stayed 1 night in Oct 2023

10/10 Excellent

Veebawadee

My mum and auntie to whom I arranged this holiday were well treated and looked after. Food was fresh and staff were great. A bottle of water was provided every day! Thank you for making the stay of these two ladies enjoyable!
Stayed 4 nights in Apr 2024

10/10 Excellent

Verified traveler

Excellent stay
Great experience. Hotel is still new . Great service Food and drink
Stayed 3 nights in Jul 2023

8/10 Good

LAURENT

X
Stayed 4 nights in Mar 2024

2/10 Terrible

Mark

This is not a 5 star hotel. The service and food is terrible, when you complain nothing is done. My son has allergies and the restaurant staff didn’t even know the ingredients in the food.
Stayed 6 nights in May 2024

10/10 Excellent

jenn

The property is gorgeous. We had a suite that included a private terrace and pool which was stunning. The main pool area is beautiful as well. The breakfast buffet has a wide assortment. The minor negatives are; the hallways are very dark at night and the hallway carpets were really dirty.
Stayed 4 nights in Oct 2023

8/10 Good

Moki

Comparing to other hotels in Santa Susanna is this the cleanest and best one. The breakfast was also good! I think the hotel can invest more on wifi network. The wifi was really worst. The toilet were see-through and not soundproofed. It was not comfortable too use.
Stayed 6 nights in Apr 2024

10/10 Excellent

Deerasinghe

Hands down the best thing about this hotel is the breakfast. Funnily enough, a friend who had stayed here a few years remembered this when I said I had made the booking, and boy was he not wrong. The staff are also incredibly helpful and friendly, and the rooms spacious, modern, and comfortable. We had a sea view room and the view from the balcony was indeed stunning. Lots of great entertainment at the bar downstairs, and we caught a couple of very cool acts on two different nights. Onsite facilities like the tennis courts, the (huge) gym, and the yoga classes are an added bonus. It's absolutely perfect for a wellness getaway. The city centre is about a 20-minute bus ride away, and the bus stops are just outside the property perimeter. The little town that's sort of adjacent is a little more rundown, but the seaside boardwalk probably gets very busy during summer. We went off-season and it was pretty calm, though we found one excellent fish restaurant not too far away.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sash

Superior experience!
What a hotel! Top service, presentation and location. Faultless.
Stayed 4 nights in Jul 2022

6/10 Okay

Blaithin

Liked: Staff & service
Hotel room was clean and big enough . Service not the best ..very slow and had to keep looking for someone if I needed something in the pool area …foof for breakfast was ok could have more of a variety and should allow to bring food up to your own room without asking ..
Stayed 4 nights in Oct 2023

10/10 Excellent

joanne

Grounds and hotel were immaculate, if the maids couldnt make up your room first thing they made sure to come back later so always spotless. Only small gripe, pillows weren't that comfy. Otherwise 5☆
Stayed 7 nights in Sep 2023

6/10 Okay

Boris

Nice experience, although very expensive
The check in was relatively good The staff was very kind and attentive. The room was really nice, with a balcony that gave a view to the sea and pool. Really nice. The atmosphere of the hotel is very modern and artistic. It has many restaurants with different themes and options for each one. The pool is really nice, seems to be on basis of salty water (at least that is what i felt) Other then that, everything is quite expansive - but that is expected for this kind of a hotel. For the room i would give 4, for the sole reason that the toilet - it was just not comfortable at all. The bad is that again, an expansive 5 star hotel, and they charge extra money for parking and spa entrance (which you need to reserve in advance to enter) Generally i would not recommend this place, just because there is nothing interesting around it, this hotel seems to be the most interesting thing there is to do in this town. But if you have to go somewhere in this town, that i thing this hotel os the best option, although quite expansive one
Stayed 1 night in May 2024

4/10 Poor

Tomer

New hotel, still smells of painting. The rooms are nice but nothing more. Toilets in the pool were horribly dirty and the food of the dinner buffet was horrible. Seems they are not ready to serve guests yet. Definitely not worth the super high price I paid for 2 nights (about 900€)
Stayed 2 nights in Jul 2022

8/10 Good

Anne

Spacious and comfortable rooms. Dining onsite which is good because there isn’t much outside of the hotel. My family did walk to a grocery store which was about 15 mins away a few times. The pool area is amazing. Breakfast has a nice selection and was inclusive. What put me off was they refused to give me a box because I wasn’t “leaving for a flight”.. I ended up skipping breakfast that day. They did have laundry services there which I used without issue but at first when I tried to get someone to pick up my clothes and the sheet I filled out for it they told me I had to use the app. The app is very poorly designed so after struggling 1/2 an hour I just dropped it off at the front desk. I don’t understand why they wouldn’t just take someone’s order from their room. Anyways all in all it was a good stay just a few incidences which needed work.
Stayed 4 nights in Oct 2023

6/10 Okay

David

Disliked: Staff & service
Service is NO way near a 5-star rating
We’ve been here 2 times and This year however we were particularly disappointed with the service, it’s no way near the level of a 5-star rating and it has gotten worse than last year: - 2 days in a row we booked room service via the so-called “smart QR code system “ but as the food was supposed to come, we find out by ourselves, that the order never went through and we need to call via phone to fix this. - At the pool area the service is particularly disappointing. Normally at a five star hotel, You will have staff walking around and asking the customers all the time if they need anything and if they want to order anything and they will be back with it shortly. We experienced two times that we asked a staff member if we could order something and they said that they would be back but they just never came back so apparently they are not interested in satisfying customers and / or making money. - At the Ginger pool bar / snack restaurant the staff is friendly but you had to wait in line for about 20 minutes just to get to Coca-Cola, even though there were seven or eight staff members behind the bar ! Again: NOT 5-star service as we are used to from other 5 star providers. - We paid xtra for a Bali Bed by the pool, and the booking included water as stated online when you booked. We just never got the water even though a staff member came (after we had the bed for 5 hours!) and said she’d bring it. Service and lack of structure/ overview of customer needs is a huge issue!
Stayed 7 nights in Jul 2024