Ratings based on 332 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
The breafast was good. Bed was very comfortable.
Paper thin walls and dirty carpet in the stairway. Late night, early morning partyers woke us up frequently.
I rarely leave negative review. I am hoping this will reach the owners/managers and the will take measures to improve the motel.
Comment from Hotel Management
23 Nov 2024 by Sophia CSR, Hotel Management
Hi Rebecca,We’re glad to hear you enjoyed the breakfast and found the bed comfortable. I sincerely regret the disturbances you experienced with noise and the condition of the stairway carpet. We take your comments seriously and I’ll be sure to pass them along to our management team to address the noise issues and improve the cleanliness in those areas. We truly appreciate your honesty and hope to have the opportunity to provide you with a more peaceful and pleasant stay in the future.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Sophia CSR, Hotel Management
Hi Jacqueline,Guest satisfaction is our number one objective, we really appreciate your wonderful rating! Our team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,We are deeply touched by your impeccable rating! We are grateful for your time in sharing your rating. Your continued support is truly valued and we look forward to creating more memorable moments for you in the future!
by A verified traveler from Petaluma
Posted 7 Nov 2024
Nice
Comment from Hotel Management
8 Nov 2024 by Sophia CSR, Hotel Management
Hi Elizabeth,It was our pleasure to provide you with a nice experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to share your wonderful rating! We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 5 Nov 2024
The vent fan in the bathroom did not work at all. No window. The lock wasxfaulty. Not once could I open the door myself. Had to go back to desk and ask staff to go open the door. They also had a difficult time getting the door open.
Comment from Hotel Management
5 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,I regret the inconvenience you experienced with the bathroom vent fan and the faulty door lock. It's unacceptable for our guests to face these challenges. I will ensure that our maintenance team addresses these concerns promptly. Your feedback is invaluable as we strive to improve our guest experience and I hope you will consider staying with us again in the future.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,We truly appreciate you taking the time to rate your experience. If you tell us what you liked about your stay and how we can improve it will help us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler from Oxnard
Posted 5 Nov 2024
It was a nice location
Comment from Hotel Management
5 Nov 2024 by Sophia CSR, Hotel Management
Hi Joseph,Thank you for your feedback! I’m delighted to hear that you enjoyed our location. We strive to provide a welcoming atmosphere in a convenient spot for our guests. We hope to see you again soon!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Sophia CSR, Hotel Management
Hi Robin,We appreciate your recent stay at our hotel! Your positive rating illuminates our day. Our team works diligently to surpass your expectations and we keenly anticipate the opportunity to host you again in the future.
by A verified traveler
Posted 2 Nov 2024
I booked this room due to being very sick so I couldn't travel for work as planned. It was quiet enough for me to get much needed sleep & rest. Staff was friendly & helpful.
What I didn't like is the fact I saw black mold on the window sill/pane, which has been proven to make people very sick, so I hope that didn't contribute to my continued sickness.
Comment from Hotel Management
4 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for sharing your experience with us. I'm glad to hear that our hotel provided a quiet and restful environment during your stay and that our staff was friendly and helpful. I regret the black mold you noticed on the window sill, as this is certainly not up to our standards. We will address it immediately to ensure a safe and healthy environment for all our guests. We wish you a speedy recovery. See you soon!
