Ratings based on 994 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Very enjoyable, clean, quiet
Comment from Hotel Management
23 Oct 2024 by Sam, Hotel Management
Hi ScottThank you for your review and for staying with us. Hope your stay was a good one. See you again soon. Sam.
by A verified traveler
Posted 19 Oct 2024
It's was nice
Comment from Hotel Management
20 Oct 2024 by Sam, Hotel Management
HI LarissaThanks for your review. Hope to see you again. Sam
by A verified traveler
Posted 14 Oct 2024
Room was clean but dated. Customer service was non existent. Poor attitude.
Comment from Hotel Management
14 Oct 2024 by Sam, Hotel Management
Thanks for your review Lauren. Have a great day. Sam
by A verified traveler
Posted 4 Sep 2024
Every towel had so much hair in it I couldn’t use them at all, the shower had debris all over the floor and walls. I had been traveling and really wanted to take a hot shower but I was totally grossed out 😩
Comment from Hotel Management
5 Sep 2024 by Sam, Hotel Management
Hello IsisOur rooms are cleaned to a very high standard and this is reflected in other reviews. The towels are also thoroughly checked before being put into the rooms. No issues were mentioned by you to the front desk upon checking out or during your stay with us. So it's therefore highly unlikely that what your saying was true as if it was such as issue I am sure you would have raised this with the office immediately. You were also given a late check out as a courtesy as you had arrived fairly late in the night to check in. Rooms are checked thoroughly for cleanliness and this was not the case of what your saying they were like as the housekeeper meticulously cleans all areas of the room to a great level of detail. Have a great day. Sam.
by A verified traveler
Posted 26 Aug 2024
This unit had newer plumbing fixtures, but the unit smelled stuffy. The AC unit was older and noisy.
Comment from Hotel Management
26 Aug 2024 by Sam, Hotel Management
Hi MelanieThanks for your review. Have a great week. Sam
by A verified traveler
Posted 26 Aug 2024 on Hotels
In town for Santa Rosa marathon and needed a place close to downtown and not too expensive. Place was clean and comfortable. Could have used a reading light as only light was main light in the ceiling. But overall sufficient for a night.
Comment from Hotel Management
26 Aug 2024 by Sam, Hotel Management
Hi DavidThanks for your review. I am sorry there were no reading lights. We strive to provide customer comfort and will take this feedback on board. Have a great week ahead. Sam
by A verified traveler
Posted 24 Aug 2024
Cash deposit is convenient
Comment from Hotel Management
24 Aug 2024 by Sam, Hotel Management
Hi ReyvonThanks for your review. Sam
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Sam, Hotel Management
Hi DavidThanks for your 10 star rating. I hope your stay was a comfortable one and we look forward to seeing you again soo. Have a great weekend. Sam
by A verified traveler
Posted 23 Aug 2024
Place was super clean, which was good, but the staff was quiet, didn't really say anything, and the check-in was at 4pm and the checkout the next day was at 11 am. Somewhat misleading but I guess decent.
Comment from Hotel Management
23 Aug 2024 by Sam, Hotel Management
Hi DanielThanks for your review of the North Bay Inn. It's greatly appreciated. We strive to ensure our rooms are cleaned to the highest standard and I'm glad you noticed this and pointed it out. We like to have a quick check in and check out process and I am sorry if this was not to your liking. I wish you a great week ahead. Sam
by A verified traveler
Posted 19 Aug 2024
Decent price, clean room, renovated, free parking. Would stay again.
Comment from Hotel Management
19 Aug 2024 by Sam, Hotel Management
Hi HeathThanks for your review. We look forward to seeing you in the very near future. Have a great week ahead. Sam
