Ratings based on 962 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Henderson
Posted 24 Nov 2024
Easy check-in.
Comment from Hotel Management
26 Nov 2024 by Manager, Hotel Management
Hello Jacquelyn,We appreciate your feedback on the smooth check-in process. Your satisfaction is important to us, and we hope to welcome you back soon.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Kristy, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler from Sumner
Posted 18 Nov 2024
Bed was comfortable and the breakfast very good.
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Rick,We are pleased to hear you found the bed comfortable and enjoyed our breakfast offerings. Your feedback is greatly appreciated and we hope to welcome you back in the future for another enjoyable stay.
by A verified traveler
Posted 9 Nov 2024
No problem
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Theodore,Thank you for sharing your feedback with us. We value all comments from our guests and will use this information to improve our services. Please feel free to reach out to our management team directly for further assistance. We appreciate your understanding and hope to welcome you back in the future.
by A verified traveler
Posted 8 Nov 2024
We had to leave our vehicle on the side of the road due to road closure. We didn’t have anything with us as we expected a 3 hour trip..
After being on the road for 12 hours we were transported by the police to your hotel. Everyone was very helpful getting what we needed for the night. Thank you
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Ada,We're grateful to hear that our team could assist you during a challenging situation. Providing support to our guests in times of need is paramount to us, and we're glad we could help make your unexpected stay a bit more comfortable. Your appreciation means a lot to us, and we hope you were able to rest well despite the situation.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Polly,We appreciate you choosing to stay with us and hope you had a pleasant experience. If you have any feedback to share, please reach out to us so we can address any areas of improvement. We look forward to welcoming you back in the future.
by A verified traveler
Posted 7 Nov 2024
Nice hotel and great staff!
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Mikel,We appreciate your kind words about our hotel and team. Your positive feedback means a lot to us as we strive to provide exceptional service to all our guests. Please feel free to reach out to our management team with any further comments or feedback you may have.
by A verified traveler
Posted 3 Nov 2024
Staff at check in was friendly. Bed was very comfortable.
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Lisa,Thank you for your feedback on our friendly staff and comfortable bed during your stay. We strive to provide top-notch service and amenities for our guests to enjoy a pleasant experience. If there is anything else we can assist you with, please do not hesitate to reach out to us.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Vincent,We're delighted to hear you enjoyed your stay with us! We hope to welcome you back soon for another wonderful experience.
by A verified traveler
Posted 30 Oct 2024
We had to drag our heavy suitcases up a flight of stairs. Long walk to room. Door key would not work. After another long walk back to check in desk and new key then back upstairs to find someone was already in the room. Call to front desk again. Clerk finally walked upstairs to US with new room number and keys. Frustrating.
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Melodee,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address the issues you encountered to improve our service for future guests. We appreciate your understanding and hope you will consider staying with us again in the future.
