Ratings based on 988 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Veery clean
Comment from Hotel Management
20 Nov 2024 by Customer Care Team, Hotel Management
Dear Cheryl,Thank you for the excellent review! We're delighted to hear that you found our hotel very clean. Our housekeeping team takes great pride in maintaining the highest standards of cleanliness for all our guests at Best Western Santa Rosa Inn.Your recognition of our cleanliness standards is especially meaningful, as we know this is a top priority for travelers along Route 66. We're committed to ensuring every guest enjoys a spotless, comfortable environment during their stay with us.We look forward to welcoming you back on your next journey through Santa Rosa. Thank you for choosing Best Western Santa Rosa Inn!Best Regards, Guest Experience Team
by A verified traveler from West Hollywood
Posted 9 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear Mitch,We are thrilled to receive your perfect rating of Best Western Santa Rosa Inn! Your outstanding review fills our entire team with pride and joy.Here along Historic Route 66, we strive to provide every guest with memorable hospitality, and knowing we hit the mark with your stay means everything to us.We would love to hear more about what made your experience exceptional, as your feedback helps us maintain the high standards our guests deserve. Thank you for choosing Best Western Santa Rosa Inn for your travels. We look forward to being your host again whenever your journey brings you back to Santa Rosa.Best Regards, Guest Experience Team
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear Frances,Thank you for taking the time to share your feedback. We sincerely apologize that your recent stay at Best Western Santa Rosa Inn did not meet your expectations, nor our usual standards of service. While you didn't provide specific details about your experience, we take all guest feedback very seriously as it helps us identify areas where we can improve.We value you as our guest and hope you'll give us another chance to provide you with the superior experience that our guests deserve and expect from Best Western.Best Regards, Guest Experience Team
by A verified traveler
Posted 28 Oct 2024
Beds were comfortable. Room was quiet and newly renovated.
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear Maureen,Thank you for choosing Best Western Santa Rosa Inn and for taking the time to share your wonderful feedback! We are delighted to hear that you enjoyed our newly renovated rooms and found the beds comfortable. Creating a peaceful, restful environment for our guests is a top priority, and it's rewarding to know we succeeded in providing you with a quiet and comfortable stay.Your kind words mean a great deal to our team, and we look forward to welcoming you back on your next journey through Santa Rosa. Thank you again for being our guest!Best Regards, Guest Experience Team
by A verified traveler from atlanta
Posted 27 Oct 2024
Nice people.
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear Donald,Thank you for your kind review of Best Western Santa Rosa Inn! While brief, your words about our staff being nice people truly made our day. We believe that genuine hospitality comes from the heart, and our team strives to make every guest feel welcomed and valued during their stay with us.We appreciate you taking the time to share your positive experience. We hope you had a pleasant journey and look forward to having the pleasure of welcoming you back again.Best Regards, Guest Experience Team
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear Andrew,Thank you for taking the time to share your review of Best Western Santa Rosa Inn. We're pleased that your overall experience was positive and appreciate your recognition of our efforts.Guest feedback is invaluable to us as we continuously strive to provide the highest level of service. While we're glad you enjoyed your stay, we would love to know what we could do to make your next visit a perfect experience.Should your travels bring you back to Santa Rosa along historic Route 66, we look forward to welcoming you again.Best Regards, Guest Experience Team
by A verified traveler
Posted 18 Oct 2024
No rooms above or below was nice, however we were unable to park in front of our room. The breakfast area is cramped. Not a good value.
Comment from Hotel Management
22 Oct 2024 by Guest Experience Team, Hotel Management
Dear Lissa,Thank you for choosing Best Western Santa Rosa Inn and sharing your feedback about your recent stay. While I'm pleased you enjoyed having a ground-floor room, I apologize for the parking inconvenience and your concerns about our breakfast area layout. We understand these aspects impacted your overall experience and value perception.We continuously evaluate our amenities and services to enhance guest comfort. Your detailed feedback helps us identify areas for improvement. We hope you'll give us another opportunity to provide you with a more satisfying stay that better reflects our commitment to guest satisfaction.Best Regards, Guest Experience Team
by A verified traveler
Posted 13 Oct 2024
Very nice place and staff
Comment from Hotel Management
17 Oct 2024 by Customer Care Team, Hotel Management
Dear Rhonda,Thank you for your wonderful review of Best Western Santa Rosa Inn! We're thrilled to hear that you had such a positive experience with us. Our team takes great pride in providing a welcoming environment and excellent service to all our guests.Your kind words about our staff are particularly appreciated. We believe that friendly, attentive service is the cornerstone of a great hotel stay, and we're delighted that our team made such a good impression on you.We hope that the rest of your time in Santa Rosa was equally enjoyable. We'd love to welcome you back on your next visit to the area. Thank you again for choosing Best Western Santa Rosa Inn.Best Regards, Guest Experience Team
by A verified traveler
Posted 26 Sep 2024
The room smelled very musty, the towels and the sheets were worn completely out.
Comment from Hotel Management
1 Oct 2024 by Guest Experience Team, Hotel Management
Dear Jimmy, thank you for sharing your feedback with us. We're sorry to hear that your room did not meet our standards of cleanliness and comfort, particularly with the musty smell and worn towels and sheets. We take these concerns seriously and will address them with our housekeeping team to ensure that all linens and towels are in excellent condition and that rooms are properly ventilated. Your experience is important to us, and we appreciate you bringing this to our attention. We hope to provide you with a much-improved stay in the future.Best Regards, Guest Experience Team
by A verified traveler
Posted 21 Sep 2024
Clean rooms. Friendly staff.
Comment from Hotel Management
25 Sep 2024 by Guest Experience Team, Hotel Management
Hi Heather, Thank you for your kind words! We're thrilled to hear that you enjoyed clean rooms and found our staff friendly. Creating a welcoming and tidy environment is our priority, and it's wonderful to know that we met your expectations. We look forward to welcoming you back for another great stay!Best Regards, Guest Experience Team
