Ratings based on 81 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Oct 2024
Nice clean accommodation lovely views just a bit too far to walk up the hill
by A verified traveler
Posted 15 Sep 2024 on Hotels
Lots of stairs
by A verified traveler
Posted 3 Sep 2024
by A verified traveler
Posted 30 Aug 2024
Everything was very nice, the area, clean, the service. The only thing is that the beds were really hard to sleep on. Not comfy.
by A verified traveler
Posted 27 Aug 2024 on Hotels
by A verified traveler
Posted 27 Aug 2024 on Hotels
The reception staff were excellent, they allowed us to leave bags with them until our next stay a week later. Helpful and informative. The rooms lack shampoo and basic food essentials in the kitchenette so you would have to buy them immediately on arrival. However there are restaurants, bars, and cafes and shops 5 minutes away. Set on a hill so we got a taxi back up around 4-5 euros.
by A verified traveler
Posted 19 Aug 2024
The property was really nice and although Santa Ponca is a commercial resort it had a nice vibe to it, great beach and accessible to explore other areas. The view was lovely from the balcony and pool was great.
There are lots of steps up to the complex from the town/beach which was ok for our family but some might find this a problem.
We would definitely recommend this to others and return for another stay.
by A verified traveler
Posted 18 Aug 2024 on Ebookers
The accessibility of beach a little bit hard due to 175 steps (stairs)!
by A verified traveler
Posted 24 Jul 2024
Would never stay at this property again. We never got our deposit money back after being told we would and also the property was full of ants everyday. The coloured was at reception was nothing but rude. I would not recommend this to anybody. Worst stay of my life.
Comment from Hotel Management
24 Jul 2024 by mar, Hotel Management
Good afternoon, the deposit for the safe is 3 euros as indicated on your receipt that is given to you when you make a safe. I attach an image of the receipt. In the Balearic Islands, if you leave food in the middle during hot weather, ants will come, it is very normal. If I had had a problem I could have reported it and someone would have gone to solve it. The person he refers to is "the night porter."Thank you
by A verified traveler
Posted 22 Jul 2024
Hair drier not working, towels all stain and no action were taken dispute complaints. The worse about the stay was the bad smell in one of the bedrooms. Check in late by 1.5h done at 4:30PM. Staff in reception were good.
Comment from Hotel Management
24 Jul 2024 by mar, Hotel Management
Good morning, if you had warned us, we would have gone to solve it. We are very sorry for the inconvenience. We hope to see you again. All the best
