Ratings based on 49 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.9 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Staying at the reserve was a great way to experience local wildlife and nature. Very unique experience and the staff were all very friendly and helpful. Highly recommend checking out the bird watching tours and exploring Minca.
by A verified traveler
EXCELENTE ATENCIÓN
Posted 21 Jul 2024 on HotelsExcelente atención por parte del staff, habitaciónes full cómodas y hermosas. Me volvería a hospedar. Recomendad
Comment from Hotel Management
22 Jul 2024 by Yamila, Hotel Management
Thanks
by A verified traveler
Posted 6 Apr 2024
Very nice staff and wonderful property out in nature
Comment from Hotel Management
10 Apr 2024 by Yamila, Hotel Management
Thank you
by A verified traveler
Posted 16 Jan 2024
by A verified traveler
Posted 11 Nov 2023
Comment from Hotel Management
16 Nov 2023 by Y, Hotel Management
Thank you
by A verified traveler
Posted 19 Jul 2023 on Orbitz
This is a stunning property set in the rain forests above Santa Marta - maybe one of the most unique places on the planet
Comment from Hotel Management
13 Sep 2023 by Yamila, Hotel Management
THANK YOU VERY MUCH
by A verified traveler
Posted 3 May 2023
The grounds are really beautiful and it was fun watching the peacocks and parrots and visiting the animals in the reserve. Although it’s up in the hills, taking the mototaxi was an adventure in itself and it was a pleasant and non-strenuous walk up from Minca. The staff were pretty friendly and spoke very good English and the Wi-Fi was extremely fast.
As for the downsides, whilst the breakfast was quite nice we found the dinner to be a disappointment and ended up eating a late lunch in Minca town for most of our stay. There are also some serious bug issues in some of the rooms - we were initially put in a room where the doors weren’t properly sealed and it made the night extremely uncomfortable and there were probably 100 bugs the size of my thumb in the room by the morning. The staff were happy to change us to a different room where we had no issues but they did give another guest our room (we chatted to her one morning and she also mentioned the bug issues). They really need to fix this issue and in the meantime block out the room because it was truly disgusting.
Comment from Hotel Management
3 May 2023 by RNTA, Hotel Management
Dear guest, we would never deliver the room without intervention, May is the season for bugs and flies, as well as bird reproduction, all the doors are sealed, the bugs remain outside, it is important to emphasize that you lived a Natural reference in the middle of the Colombian jungle, we have wildlife management with organic products and free of pesticides.Muchas gracias y buen viaje!Gerenvia
by A verified traveler
Posted 25 Apr 2023
Beautiful property with great views. Staff were very kind and helpful.
Comment from Hotel Management
4 May 2023 by RNTA, Hotel Management
Gracias
by A verified traveler
Posted 6 Apr 2023
10/10 would stay again. Great service, friendly staff. Pack light and take a motorcycle taxi to the property or hire a 4x4. Either way it is an adventure every step of the way.
Comment from Hotel Management
4 May 2023 by RNTA, Hotel Management
Gracias
by A verified traveler
Posted 5 Apr 2023
Exceeded expectations! Great service from friendly and very welcoming staff. Highly recommend this hotel if you are looking to disconnect and relax in the most beautiful part of Minca!
Comment from Hotel Management
4 May 2023 by RNTA, Hotel Management
Gracias
