Ratings based on 17 Verified Reviews
3.9 Room cleanliness
3.2 Service & staff
4.1 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Oct 2022
The appointment is very clean and organized, very convenient close to the beach
Comment from Hotel Management
1 Nov 2022 by Equipo SOHO TRAVEL., Hotel Management
Buenas tardes,Dear Mrs. Margaret.We are pleased to greet you today.Thank you for your comment, it is very important to us. We are glad to know that our accommodation met your expectations and that you had a pleasant stay in the city.We wish you a happy homecoming!Cheers,SOHO TRAVEL team.
by A verified traveler
Posted 10 Jun 2022
No pool use , dirty, poor communication, no hot water and Air condition ; very poor service and staff at premise as well is utilities.
Comment from Hotel Management
1 Aug 2022 by SOHO Travel & Apartments team, Hotel Management
Buen día,
Estimado Sr. Louis.
Un gusto saludarlo.
Lamentamos los inconvenientes presentados durante su estancia. Su comentario es muy importante para nosotros y será comunicado al proveedor con el fin de tomar las medidas necesarias y mejorar en todo momento el servicio que ofrecemos.
Le deseamos un feliz regreso a casa.
¡Saludos!
by A verified traveler
Posted 30 Jan 2021 on Orbitz
Comment from Hotel Management
9 Mar 2021 by SOHO Travel & Apartments. , Hotel Management
Buen día,
Estimado Sr. Luis.
Nos complace saludarlo.
Gracias por habernos elegido para hospedarse con nosotros. Fue un gusto haberlo atendido. Esperamos que nuestro servicio haya cumplido con sus expectativas.
Le deseamos un feliz regreso a casa.
Saludos,
Equipo SOHO.
by A verified traveler
Posted 18 Aug 2019
by A verified traveler
Posted 6 Aug 2019 on Hotels
by A verified traveler
Hiding fees and bad customer service
Posted 13 Jul 2019 on HotelsWe arrived late at night and security guard didn't let us in because he didn't have our names in his guest list, no body told him that we were checking in that day. After 3 hours of calling finally they let us in. That was around 2am. The apartment only have a/c in the rooms. Doesnt have blackout curtains, so the light hits the room very early. The master bathroom sink was clogged. Not toilet paper or soap. You need to bring your own. Also you have to pay an extra fee to the owner ( we didn't know about that) plus a resort fee to be able to enter the building. I wouldn't say here in the future. Th here are better and closer hotels to the down town than this one.
Comment from Hotel Management
1 Aug 2019 by SOHO Travel , Hotel Management
Good day,
Dear Natalia
Receive a cordial greeting from the SOHO Team. Thank you for your comment, it is very important for us. We apologize for any inconvenience presented during your stay. Your comment will be taken into account for future improvements in our service.
Happy come back to home!
by A verified traveler
Posted 14 Feb 2019
by A verified traveler
I didn't meet our expectations.
Posted 7 Sep 2018 on HotelsThe building was nice however the staff was not very friendly, they charged $15,000 CO$ per person for a paper bracelet that was unnecessary. The power went out one night and felt in a sauna room. I wouldn't come back nor recommend it .
by A verified traveler
Posted 14 Aug 2018
Recommended
for Everyoneby A verified traveler from Miami
Beautiful Rooftop Infinity Pool
Posted 22 Sep 2016The infinity pool located on the rooftop made the trip all worth it. Beautiful 360° views of El Rodadero. Make sure to visit during the sunset to see pure beauty.
Walking distance of beach was a plus.
