Ratings based on 131 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Aug 2024
This was an incredible experience. Zoa was very attentive to all of my questions prior to our getaway; they made me feel secure, welcome, and excited about choosing them. Solomon and Victor are fantastic; they reached out a day before our arrival to make sure all of the questions were answered. They sent us menus, maps, and so much more. The property itself is stunning, and I loved being onsite. The food is absolutely delicious; I wanted to eat all my meals thereafter I tried the first dish. They prepared a romantic anniversary dinner for my husband and me on the terrace overlooking the ocean. I can't say enough about Zoa, I can't wait to go back.
Comment from Hotel Management
7 Aug 2024 by Guest service, Hotel Management
Dear Cynthia,We're thrilled to hear that your experience at Zoa was incredible. It’s wonderful to know that everyone, including Salomon, and Victor went above and beyond to ensure your comfort and enjoyment.Your compliments about the property, food, and romantic anniversary dinner are truly appreciated. We’re so happy you had such a fantastic time.We look forward to welcoming you back to Zoa in the future!
by A verified traveler
Posted 24 Jul 2024
Had an amazing experience Solomon and all the staff were amazing! The views beaches there and near by were breathtaking. We celebrated 10 years of marriage Solomon and his staff set up an amazing private dinner! Highly recommend we will definitely be back❤️
Comment from Hotel Management
24 Jul 2024 by Guest service, Hotel Management
Dear Robert,Thank you so much for your kind words! We're thrilled to hear that you and your partner had such a wonderful 10-year anniversary celebration at our hotel. It's fantastic to know that Salomon and the team went above and beyond to make your stay unforgettable. We’re delighted you enjoyed the stunning views and beaches. Your kind words about our staff mean the world to us. We can't wait to welcome you back for another amazing vacation!
by A verified traveler
Posted 23 Jul 2024
Absolutely stunning property. Service was excellent and the staff were very welcoming and payed attention to detail. Highly recommend this property to anyone who loves to travel. Dinning was exquisite thanks to the chef, and places outside of property are walkable.
Comment from Hotel Management
24 Jul 2024 by Guest service, Hotel Management
Dear Hector,On behalf of Zoa Hotel and all its staff we would like to thank you for your preference and your detailed review. It motivates us to continue working hard to exceed our guests expectations. Thank you for your recommendation and we hope we can service you again.
by A verified traveler
Posted 25 May 2024
Amazing view!. Amazing rooms
! Amazing food! Most Importantly Amazing Amazing STAFF Everyone is very helpful and friendly.
Comment from Hotel Management
27 May 2024 by Guest service, Hotel Management
Dear Ignacio,We are very pleased to read that you had such a wonderful stay with us and that our staff is amazing, helpful and friendly. This only motivates us to continue striving to exceed our guests expectations. Hopefully we will have the honor of serving you again.
by A verified traveler
Posted 24 May 2024
La vista es increíble
Comment from Hotel Management
25 May 2024 by Guest service , Hotel Management
Estimada Ingrid,Agradecemos mucho su preferencia y calificación. Nos motiva mucho ver que disfrutó su estancia y la vista! Esperamos poder servirle nuevamente
by A verified traveler
Posted 18 May 2024
Salomón & Víctor were incredible! Everything about this vacation was exactly what we needed. The resort is kept up well, the restaurant is delicious, the staff is friendly and courteous. I can’t think of a single complaint. Will be back, hopefully sooner than later!
Comment from Hotel Management
21 May 2024 by Guest service, Hotel Management
Dear Andrew,We feel honored to have served you and knowing that you had a great experience with us, motivates us to continue working to strive and make every guest have a memorable stay with us. We are also pleased to know that Salomon & Victor were incredible and we hope to have the privilege of serving you again, so we hope you do come back soon!
by A verified traveler
A Beautiful Sanctuary
Posted 18 Mar 2024 on HotelsIt’s a beautiful sanctuary in a dramatic setting. The rooms are unique and very comfortable. We enjoyed the quiet and privacy. The host is extremely welcoming.Food at the restaurant is outstanding. It’s a considerable walk down to the beach but once there it is amazing. After a hot day it was great to refresh in the infinity pool overlooking the ocean. We wished that the internet was a bit better. Finished on the outside of the cabana we stayed in need a bit of a refresh as does the pool.
Comment from Hotel Management
18 Mar 2024 by Guest Service, Hotel Management
Dear Carl,Thank you for choosing Zoa as your lodging option for your getaway in Mazunte. We are so pleased to read your review and to learn that you had a great stay with us. We appreciate all your kind comments that motivate us to keep on working to strive and make sure our guests have the best time with us always. We hope to service you again, sometime soon!
by A verified traveler
Posted 21 Feb 2024
Comment from Hotel Management
22 Feb 2024 by Adriana Martinez, Hotel Management
Thank you for your feedback and service evaluation Neil. We hope you can visit us again soon!
by A verified traveler
Posted 16 Feb 2024
Funny story about how we ended up here. My partner and I had booked an Airbnb in Mazunte (Casa Indy) ready to go, however “I” booked the flight a day earlier by mistake. that’s on me and I take full ownership for this. As a result, I really wanted to make this extra day really special. I figured a 5star hotel would make up for it. It did! I saved the extra day.
This place was romantic for so many reasons. 1. Not a lot of people. 2. No kids 3. Quite places to be in love 4. The views 5. The sun rise and sun set 6. The food 7. The room, the room with everything yummy, spicy and delicious. 8. The private inclosed yard to have room service in. 9. Wales, we could see whales in the ocean from our room laying in bed. 10. The experience.
The things that I wish were better but not by the fault of the hotel. When I looked at the pictures I noticed a beautiful bathtub. I even brought special bubble bath to enjoy said bathtub. Mazunte is going through a severe drought and it’s recommended to conserve water. Although this was a shot in the heart for my relaxation, I understood and complied. Also, bugs, be ready and they can’t be avoided. Some small things to look over, you are brave and strong, what’s one big giant spider that your loved one can take care of.
This place makes the heart love and the passion ignite. The views, the experience, having your own private beach, the food, the romance. Ugh… it’s a no brainer.
Comment from Hotel Management
16 Feb 2024 by ADRIANA MARTINEZ, Hotel Management
Thank you immensely for taking the time to share your detailed experience with us. Your feedback means the world to us. It brings us immense joy to learn that your stay with us was truly unforgettable, as creating memorable experiences is the essence of what we strive for at ZOA.We deeply appreciate your understanding that embracing nature in all its forms is part of the enchantment of being in paradise. Your willingness to embrace every aspect of your surroundings speaks volumes about your adventurous spirit, and we're grateful for guests like you who truly appreciate the beauty of our environment.We eagerly await the opportunity to welcome you back to ZOA for another incredible experience in the embrace of nature's wonder.Warm regards,ZOA Staff
by A verified traveler
Posted 1 Feb 2024
Comment from Hotel Management
10 Apr 2024 by Adriana Martinez, Hotel Management
Gracias por su evaluación!
