Ratings based on 851 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Service was excellent, everyone so kind and professional.
The breakfast is delicious and the head of staff there was the kindest.
Comment from Hotel Management
27 Nov 2024 by Viola Tognetti / Front Office Manager, Hotel Management
Dear Ms. Alejandra, we would like to thank you for taking the time to leave a post-stay review from your recent experience here at Palazzo Montebello. We are delighted to learn that you enjoyed your stay and we met your expectations with special mention of our Maitre Leonardo. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards,
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Viola Tognetti / Front Office Manager, Hotel Management
Dear Sina, thank you for taking the time to leave a post-stay review from your recent experience here at Palazzo Montebello. We are all sincerely pleased to notice that you had a perfect stay at our Hotel as we constantly try to exceed our guest's expectations. We hope to have the pleasure of welcoming you back in the near future. Our best regards,
by A verified traveler
Posted 21 Nov 2024
Absolutely loved our stay here and would highly recommend to anyone looking for accom in Florence. Was a bit apprehensive as I thought it might be too far out from the centre of things but it’s extremely close and so easy to walk to and around. Supermarket nearby and a nice cafe right on the corner across the road. Friendly staff and the hotel was absolutely beautiful!
Comment from Hotel Management
22 Nov 2024 by Viola Tognetti / Front Office Manager, Hotel Management
Dear Ms. Sydney, we would like to thank you for taking your time to leave us a review. Your feedback is vital to us as we constantly thrive to exceed your expectations while staying with us. It is a source of pride for our Hotel to notice that you have had such a perfect experience. We hope to have the pleasure of welcoming you back in the near future. Our very best regards,
by A verified traveler from Plymouth
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Viola Tognetti / Front Office Manager, Hotel Management
Dear Mr. Paul, Thank you for your time and for sharing your experience with us.It is a great satisfaction for us to have your feedback. We are delighted to see that you had an enjoyable experience with us and appreciated our Hotel. With the hope of having you back in the near future, our very best regards.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Viola Tognetti / Front Office Manager, Hotel Management
Dear Mr. Charles, we would like to thank you for taking your time to leave us a review. Your feedback is vital to us as we constantly thrive to exceed your expectations while staying with us. It is a source of pride for our Hotel to notice that you have had such a perfect experience. We hope to have the pleasure of welcoming you back in the near future. Our very best regards,
by A verified traveler from Dubai
Posted 17 Nov 2024
This was an VIP property but did not offer or mention anything. When I asked them about they said no.
Overall property was nice and in a good location. Only one of the guy in the reception was not helpful at all
Comment from Hotel Management
18 Nov 2024 by Viola Tognetti / Front Office Manager, Hotel Management
Dear Guests,we would like to thank you for taking your time to leave us a review.According to your review, I woul like to point out that the Hotel was fully booked and you have received a free upgrade in one of our Junior Suites and you were fully satisfied with your room.I am really sorry to learn about your impression of the Front Office Agent because we usually try to exceed our customer needs and expectations.We sincerely hope to have you as our guest in the future. Our very best regards,
by A verified traveler
Posted 11 Nov 2024
Beautiful room and cozy environment our staff at breakfast was exceptional
Comment from Hotel Management
15 Nov 2024 by Viola Tognetti / Front Office Manager, Hotel Management
Dear Mr. Ryan,Thank you for your time and for sharing your experience with us.It is a great satisfaction for us to read your words. We are delighted to read that you had an enjoyable experience with us and appreciated our Staff, especially in the Breakfast room. With the hope of having you back in the near future, our very best regards.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Viola Tognetti / Front Office Manager, Hotel Management
Dear Mr. Patrick, we would like to thank you for taking your time to leave us a review. Your feedback is vital to us as we constantly thrive to exceed your expectations while staying with us. It is a source of pride for our Hotel to notice that you have had such a perfect experience. We hope to have the pleasure of welcoming you back in the near future. Our very best regards,
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Viola Tognetti / Front Office Manager, Hotel Management
Dear Mr. Paul, we would like to thank you for taking the time to leave a post-stay review from your recent experience here at Palazzo Montebello. We are delighted to learn that you enjoyed your stay.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards,
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Viola Tognetti / Front Office Manager, Hotel Management
Dear Mr. Nathan, thank you for taking the time to leave a post-stay review from your recent experience here at Palazzo Montebello. We are all sincerely pleased to read that you had a perfect stay at our Hotel as we constantly try to exceed our guest's expectations. We hope to have the pleasure of welcoming you back in the near future. Our best regards,
