Ratings based on 470 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
Nice cozy place. Nothing too fancy, but everything was clean and comfortable. Friendly staff. Sara at front desk was very helpful. Made us feel welcomed and gave lots of good tips to navigate through the city.
Would recommend this place !
by A verified traveler from Chatham
Posted 7 Oct 2024
Convenient to train and tram, clean and quiet.
by A verified traveler
Posted 28 Sep 2024
by A verified traveler
Posted 13 Sep 2024
The hallway smelled like rotten eggs.
by A verified traveler from Schaumburg
Posted 26 Aug 2024
by A verified traveler from Cherry Hill
Posted 22 Aug 2024
Very clean, updated, modern room. Staff was excellent, very professional and friendly, even went out of their way to give us packed breakfast since we were checking out early. It worked perfectly for our visit where we needed to be close to train station and tour pick up. Not too long of a walk to the center of Florence either. Great hotel!
by A verified traveler
Posted 8 Aug 2024
Absolutely loved our stay!! Our only complaints are that there is no elevator to the second floor so you'll have to carry your luggage manually upstairs, and that it's directly next to train tracks so you can occasionally hear a train go by. Staff are incredibly friendly and helpful and were the highlight of our stay. We will definitely be back in the future!!
by A verified traveler
Posted 4 Aug 2024
Good
by A verified traveler
Great place to stay!
Posted 2 Aug 2024 on HotelsGreat location at walking distance of main attraction. Very good room with AC and a very friendly staff! We were able to leave our luggage for the day and enjoy Florence and at the end of the dat get some rest in the restaurant area while waiting to go to the train station (we even got some free cappuccinos while in there).
by A verified traveler
Very kind staff, clean, but insufficient for needs
Posted 23 Jul 2024 on HotelsFirst of all... staff was always very kind, and the entire hotel very clean, plus breakfast was very tasty with a variety of yummy foods. Rooms are basic which was fine. Staff held our luggage upon arrival until check in which was great along with giving us silverware for our take out dinner we had gotten locally. But, AC was restricted by law to 23C/73.4F and no bathroom fan meant it became VERY humid in our room after showers and the AC could not keep up and the hallways were no airconditioned so we could not open our door for relief from the heat and humidity building in our room (outside it was 98F); the shower was quite tight, and there wasn't ANY cold water from the sink or the shower so it became VERY humid after 4 showers; the sink fixture was half broken so we had to be very gentle with it as well as getting no cold water from it; the WiFi was pretty weak; no peep hole for security and no deadbolt to the door- just closed and that's all- we placed luggage in front of the door for security purposes. I hate rating this hotel lower because they did have some nice things like staff, breakfast, holding our luggage, clean place... but sleeping in a stuffy room is a big pet peeve for quality sleep along with no cold water. Maybe a different room would have been better for our needs. Including the 24 Euros in cash the total for one night was about $320- a very pricey room for what we encountered which is why I rated it lower.
