Ratings based on 27 Verified Reviews
4.6 Room cleanliness
4.1 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Excellent place to stay in Florence. Right beside the Santa Maria Novella train station. This is a big apartment (very unusual in Europe), with a full kitchen and huge balcony in the back. No T.V. in the bedroom.
Very comfortable place and clean.
Highly recommend.
by A verified traveler
Posted 22 Aug 2024
This apartment was simply wonderful. Just a few steps away from the train station. Convenient to everything. We had a fantastic stay.
Comment from Hotel Management
2 Sep 2024 by The Management, Hotel Management
Dear Zaira,Thank you for your kind words and for sharing your experience. We are delighted that you found the apartment exceptional and its location well-suited to your needs. It is always gratifying to hear that our guests had a memorable stay.We look forward to the opportunity of welcoming you back in the future.Best regards,The Management
by A verified traveler
Posted 5 Aug 2024
Property was precisely as described. Clean, secure and comfortable, 2 minutes walk from main station and less than 10 mins walk from city centre. Was met very promptly on arrival by the agency host and shown around. The second sofa bed wasn't made up on arrival but host responded promptly by providing sheets. Communication was great and very happy with this stay!
Comment from Hotel Management
6 Aug 2024 by The Management, Hotel Management
Dear Gary,Thank you sincerely for your kind words. We are delighted to hear that your stay at our Firenze Prestige apartment met your expectations. It is a pleasure to know that you appreciated our hospitality, communication with our staff, and our commitment to promptly addressing our guests' needs. We continuously strive to ensure our guests have a comfortable and pleasant stay, and we are pleased to know that this was your experience.We look forward to the pleasure of welcoming you again in the future.Best regards, The Management
by A verified traveler
Posted 19 Jul 2024 on Hotels
Wish we could have stayed longer. Across the street from the train station. Easy to get to. Seemed to be well stocked. However we didn’t use anything. Also, had washer/dryer.
Comment from Hotel Management
23 Jul 2024 by The Management, Hotel Management
Dear Guest,Thank you for leaving us a review. We are delighted to hear that you found the location very convenient and appreciated the amenities of our apartment. We strive to ensure our guests feel at home, and we are glad that you felt comfortable during your stay.We hope to have the pleasure of welcoming you back to one of our Firenze Prestige apartments.Best regards,The Management
by A verified traveler
Posted 6 Jul 2024 on Wotif
Amazing property, fantastic location in centre of city and very helpful and accomodating host. Thoroughly recommend and will definitely stay here again.
Comment from Hotel Management
23 Jul 2024 by The Management, Hotel Management
Dear Paschalis,Thank you for your kind words. We are delighted to hear that your stay in Florence was enjoyable and that our apartment and staff contributed to your positive experience. Guest satisfaction is our top priority.We look forward to the pleasure of welcoming you back in the future.Best regards,The Management
by A verified traveler
Posted 26 Jun 2024
Old, dirty, much worse than the pictures
Comment from Hotel Management
4 Jul 2024 by The Management, Hotel Management
Dear Marina,it is our greatest regret to read that our apartment did not meet your expectation and standards, and for this , we sincerely apologize. Our Firenze Prestige’s Residence, located in the heart of the city are tailor made to offer our beloved guest a unique experience. If this did not happen, we are extremely sorry. We hope you give Firenze Prestige another chance on your next visit, and we will make sure that your stay will be a memorable one.Best Regards,The Management
by A verified traveler from St Georges
Posted 19 Jun 2024
The property was really good. Modern, safe and easy access to everything.
Comment from Hotel Management
4 Jul 2024 by The Management, Hotel Management
Dear Kendra-Lee,We are delighted to hear that you enjoyed your stay in our apartment, part of the exclusive Firenze Prestige collection. Our residences, situated in the heart of the city, are designed to offer our guests a unique experience. We hope to have the pleasure of welcoming you back for your future stays in Florence. Best Regards, The Management
by A verified traveler
Posted 22 May 2024
We had a one bedroom apt here. Enjoyed the kitchen. Steps away from the train station, still very walkable to the Duomo and Uffizi. Host is really nice to wait outside the building to check us in. Only minor issue is sometimes in the night there might be very exciting people singing or chanting. But this may be a common issue for the whole city.
Comment from Hotel Management
27 May 2024 by The Management, Hotel Management
Dear Zac,Thank you for taking the time to share your feedback about your stay in our apartment. We are delighted to hear that you enjoyed the kitchen and found our location convenient for exploring the city. We appreciate your kind words about our host's check-in process.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,The Management
by A verified traveler
Posted 22 May 2024
by A verified traveler
Posted 20 Apr 2024
Great location
Comment from Hotel Management
7 May 2024 by The Management, Hotel Management
Dear Brittany,Thank you for sharing your feedback about your stay in our Firenze Prestige apartment. We work hard to ensure our guests enjoy an authentic Florentine experience, and we are glad to hear that your stay was positive. We would like to welcome you back for another unforgettable stay in Florence in the future. Best Regards, The Management
