Ratings based on 971 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
9 Dec 2024 by SF, Hotel Management
Dear Caroline, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. While your survey did not mention anything specific, if you have the time, I would like to hear about why we failed to meet your expectations. While I know my team is not perfect, any information you can give will help us ensure these types of occurrences do not happen to other guests. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
5 Dec 2024 by SF, Hotel Management
Dear Sarah, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager
by A verified traveler
Posted 4 Dec 2024
Unfriendly front desk and overall dirty (it was under remodel). Grumpy check-in
Comment from Hotel Management
5 Dec 2024 by SF, Hotel Management
Dear Marty, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. Not having a pleasant check in experience is not acceptable by any of our standards, and I would feel the same way if I had that type of interaction. I will be sitting down with that team member to identify why she was not very hospitable and we will take steps to ensure this doesn't happen moving forward. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. Warmest Regards, Seth FosterGeneral Manager
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by SF, Hotel Management
Dear Travis, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager
by A verified traveler
Posted 2 Dec 2024
Clean sheets
Comment from Hotel Management
3 Dec 2024 by SF, Hotel Management
Dear Sarah, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager
by A verified traveler
Posted 30 Nov 2024
Older room
Comment from Hotel Management
30 Nov 2024 by SF, Hotel Management
Dear J, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager
by A verified traveler
Posted 29 Nov 2024
Staff were extremely nice. Due to the construction, they were limited on amenities.
Comment from Hotel Management
30 Nov 2024 by SF, Hotel Management
Dear Genesis, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager
by A verified traveler from Mountain View
Posted 27 Nov 2024
The walls were thin and I could hear the people in the hallways talking loudly. We couldn’t get the TV remote to change channels, but we didn’t bother to call the front desk as we weren’t too invested in watching tv so we gave up. The shower faucet in our room was hard to operate; at first we didn’t think it was working so we called down to the desk and they instructed us to pull the knob out, which we tried with no success. Somebody immediately came up to our room “to fix” and it turned out you had to REALLY PULL HARD” to get it to work. They are in a middle of remodeling (they had tarps in the hallway) and they hope to fix this with the upgrades. That all being said the staff was friendly and efficient. The price was good and I’m sure once the remodel is done it will be better. We only stayed one night on the way down to LA, I’d stay here again.
Comment from Hotel Management
28 Nov 2024 by SF, Hotel Management
Dear Jill, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. As for the hotels upgrades, I am happy to inform you that our new owners are in the process of restoring this beautiful property to it's full potential; having already taken the first handful of room out to transform. Many of the items you mentioned will be addressed, and we are looking forward to bringing you a product well above industry average. On a parallel note, what can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager
by A verified traveler
Posted 26 Nov 2024
Great hotel.
Comment from Hotel Management
26 Nov 2024 by SF, Hotel Management
Dear Jade, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager
