Ratings based on 972 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
I did not like the additional $25 “resort” fee at check out. Expedia said I had paid in full.
I think Expedia owes me $25.00.
Comment from Hotel Management
1 Nov 2024 by Hotel Management , Hotel Management
Hi Deborah, if you would like to call us directly at the hotel we can go ahead and discuss the amenity fee.
by A verified traveler
Posted 31 Oct 2024
Beautiful grounds, friendly staff.
Comment from Hotel Management
1 Nov 2024 by Hotel Management , Hotel Management
Thank You so much for your review!
by A verified traveler
Posted 31 Oct 2024
I was charged a resort fee after arriving at 11:00 p.m. and left at 8:00 a.m.
YOU SAID my payment to Expedia was PAID
THEN, I was charged an additional $25.00
Please credit me that fee!
Hotel said it was for parking and it is NOT a downtown hotel and frankly I live near the Lodge for 2 years and anyone could pull in
and park there unnoticed. No requiring put a hotel sign on your windshield!
Comment from Hotel Management
4 Nov 2024 by The Lodge at Santa Fe, Hotel Management
Deborah, Thank you for your response. We value the feedback you have provided, and we are sorry we did not meet your expectations. The amenity fee is disclosed on the Expedia website and does not only include parking. Your concerns will be shared with our management team.
by A verified traveler
Posted 30 Oct 2024
The location was easy to find and convenient to all points of interest in the surrounding areas. The rooms were very clean even though the facility was animal friendly. Next time I would like to take my dog since they are invited to stay. I missed the restaurant facility. It was closed for renovations but I suppose it would have been a great experience. Loved the whole area & hotel.
Comment from Hotel Management
31 Oct 2024 by Hotel Management , Hotel Management
Thank you for this thoroughly detailed review! Thank you for providing us with some feedback. We hope to welcome. you back again!
by A verified traveler
Posted 26 Oct 2024
The views
Comment from Hotel Management
26 Oct 2024 by Hotel Management , Hotel Management
Thank you for your feedback Lorisa!
by A verified traveler
Posted 25 Oct 2024
Beautiful stopping point
Comment from Hotel Management
25 Oct 2024 by Hotel Management , Hotel Management
Chantelle, Thank you for your kind review!
by A verified traveler from Orlando
Posted 24 Oct 2024
Great service
Comment from Hotel Management
25 Oct 2024 by Hotel Management , Hotel Management
Thank You Michael for your kind review!
by A verified traveler
Posted 24 Oct 2024
Worn out mattress, heather/air condition was extremely loud unable to use it
Comment from Hotel Management
25 Oct 2024 by Hotel Management , Hotel Management
Hi Jenny, we apologize for the inconvenience you experienced during your stay. We understand the importance of a comfortable and peaceful environment for a good night's rest. We hope to have the opportunity to welcome you back for a much-improved stay.
by A verified traveler
Posted 23 Oct 2024
Awesome
Comment from Hotel Management
25 Oct 2024 by Hotel Management , Hotel Management
Thank You Tonja for your amazing review!
by A verified traveler
Posted 22 Oct 2024
Great place to stay. Restaurant & bar not yet open, but should be early next year. Lots of places close by to eat.
Comment from Hotel Management
22 Oct 2024 by Hotel Management , Hotel Management
Thank You Jon for your kind review, we are glad your stay with us was excellent. We hope to take care of you in the future!
