Ratings based on 1,005 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
I lost my wedding ring in the room. We looked everywhere. So all we could presume is that it fell off my finger into the toilet. We requested a call from the owner, offered a $2500 reward and to pay for a plumber. The staff also messaged her multiple times. She never had the courtesy to call us back. DONT STAY HERE. Also, while they are planning to add more rooms, they should at least take care of what they have. Broken tiles, bathroom needed updating, inaccessible outlets, and more!
by A verified traveler
Posted 9 Dec 2024
This property is definitely showing its age! The people are very nice, but some money has to be put into this inn because it is not the place it was 10 years ago. Our 1st room was very loud, with lots of little broken things including a TV that wouldn’t change the volume. They moved us to another room the last night and the heater/cooler on the wall didn’t work at all. The front desk person said, ‘yes, that’s why there is a litttle space heater in the corner.’ There was a fireplace with instructions for building a fire but they didn’t have any wood (and we questioned how long it had been since they ever did). The location is still wonderful, and the staff quite nice, but the property needs a renovation!
by A verified traveler
Posted 6 Dec 2024
Found in a great location downtown making walking to restaurants and shopping easy. The hotel staff was very friendly and helpful. Our room was spacious and clean, although the bathroom could use more space. The one downside was that we were on ground floor and the guests above seemed to have been walking around and moving things around pretty much all night. ☹️. Needless to say, this did prevent us from getting a good night’s sleep.
Comment from Hotel Management
8 Dec 2024 by Vanessie front desk, Hotel Management
Thank you for sharing your feedback, Diana! We're so glad you enjoyed the central location and found our staff friendly and helpful. We also appreciate your comments about the room and cleanliness. We're sorry to hear that noise from the floor above impacted your sleep. We'll definitely look into ways to address this issue to ensure a more restful stay for future guests. We hope to have the opportunity to welcome you back again soon!
by A verified traveler
Posted 6 Dec 2024
The hotel is a great historical site. It's very Santa Fe inspired-beautiful decor, fireplaces in each room, etc. We have already recommended this hotel to friends and family. The free breakfast is great and everything was very easy.
Comment from Hotel Management
6 Dec 2024 by Vanessie front desk, Hotel Management
Dear Suzanne,Thank you for your fantastic 5-star review! We’re so happy to hear that you enjoyed the historic charm of our hotel and the Santa Fe-inspired decor. It's wonderful to know that you appreciated the fireplaces in each room and the convenience of our complimentary breakfast.We truly value your recommendation to friends and family, and we’re honored to have been part of your stay. We hope to welcome you back for another memorable visit soon!
by A verified traveler
Posted 6 Dec 2024
The staff was pleasant and friendly The complementary breakfast was above average Totally accessible to the Plaza. The only drawback was the overhead heating and cooling system was inconsistent. Would highly recommend
Comment from Hotel Management
6 Dec 2024 by vanessie front desk, Hotel Management
Dear Marcia,Thank you so much for taking the time to leave us such a wonderful review! We’re thrilled to hear that you enjoyed the friendly service, the complimentary breakfast, and the convenient location near the Plaza. Your feedback is incredibly valuable to us.We apologize for the inconsistency you experienced with the overhead heating and cooling system. We’ll certainly look into this to ensure greater comfort for future guests.We appreciate your recommendation and hope to welcome you back soon!
by A verified traveler from tucson
Posted 3 Dec 2024
Let me begin by saying I am an Expedia platinum member and this is the first review I have given. We had an ill family member and did not want to risk the trip. We were initially offered a rebook by the property, but the offer was retracted by the manager. Expedia tried to advocate for us, but the property manager staunchly denied them as well. Since we would lose our money, we made the trip. We paid for 4 nights but arrived a night late due to illness. Upon arrival, the property was ok, but the amenities were lacking, and certainly did not justify the $30 resort fee. While the staff was very friendly, there was no one to help after 8pm. Around 10pm, we ran out of toilet paper, and had to wait until morning. If you needed anything like ice, towels, blankets, you had to wait until morning. The first night, my special needs daughter was cold because they forgot to put a quilt on her bed (temps were in the low 30s) and she did not communicate this to us until the next morning. The heater was loud and sounded like an airplane taking off. The volume on the TV was broken. Lastly, the morning breakfast was OK, not great, but not terrible.
Comment from Hotel Management
4 Dec 2024 by General Manager, Hotel Management
Theresa, Thank you for sharing your feedback. We truly value all guest input, as it helps us improve our services.We received a call from you the day before check-in regarding an illness in your family, and we fully understood your situation. As we explained at the time, due to our cancellation policy, we were unable to process a refund. However, I offered a gift certificate as an alternative and honored your stay, with the condition that the certificate would need to be used before the end of 2024. We were pleased that you still chose to visit despite the challenges.Regarding the issues you experienced during your stay, I want to apologize for any inconvenience caused. When you mentioned running out of toilet paper, my assistant, who was still at the property, promptly delivered more. We also understand your concerns about the mini-split unit and the temperature. Our team aims to address maintenance issues as quickly as possible, and I regret that these inconveniences affected your stay.At the time of check-in, we do inform our guests that the lobby is open until 8 pm, and we make every effort to ensure that essential services are available. Additionally, our Historical fee covers breakfast, parking, and Wi-Fi, which we hope contributed to your overall experience.I’m sorry to hear that your stay was not everything you expected. We will continue to work on improving our services and amenities to ensure a more comfortable stay for future guests.Thank you again for your feedback.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by vanessie front desk, Hotel Management
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback truly motivates our team to continue providing exceptional service. We hope to welcome you back soon for another memorable stay!Best regards,
by A verified traveler from Denver
Posted 30 Nov 2024
Excellent location, and a lovely large room. Only complaint was that they have fireplaces with large logs and matches... but no smaller pieces or firestarter to actually light the fire. Breakfast was very good.
Comment from Hotel Management
30 Nov 2024 by vanessie front desk, Hotel Management
Thank you for your feedback, Mary! We're glad to hear you enjoyed the excellent location and spacious room, as well as the breakfast. We also appreciate your comment about the fireplace—it's definitely something we'll look into to make the fire-starting process easier for our guests. We hope to welcome you back soon!
by A verified traveler
Posted 13 Nov 2024
Breakfast very good. Staff locked us out of our room because Expedia did not invoice us $27 in taxes! Hostile attitude.
Comment from Hotel Management
13 Nov 2024 by Vanessie Front Desk, Hotel Management
Thank you for your feedback, Eric.We’re glad to hear you enjoyed our breakfast. However, we sincerely apologize for the frustration you experienced regarding the resort fee and taxes. As part of our standard policy, taxes and resort fees are required to be paid directly to the property, and unfortunately, Expedia’s invoicing system does not always reflect this. We strive to ensure our guests are aware of all charges upon check-in, and in this case, the necessary fees were not processed on the booking platform, which led to the misunderstanding.We understand that this situation was frustrating, and we apologize if the way it was handled added to your stress. Our goal is always to provide a welcoming experience for all guests, and we regret that this was not the case for you.We appreciate your feedback and will continue working to improve communication regarding fees with our booking partners.
by A verified traveler
Posted 13 Nov 2024
Loved how friendly the staff was and how close this property was to walk to everything.
Comment from Hotel Management
13 Nov 2024 by Vanessie Front Desk, Hotel Management
Thank you, Elisa!We’re so glad to hear you enjoyed our friendly staff and the convenient location of our property. We’re always happy to hear when our guests appreciate being within walking distance to everything! We’d love to welcome you back again soon.
