Ratings based on 989 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Not a fan
Comment from Hotel Management
21 Nov 2024 by Alan Musegades General Manager, Hotel Management
I am sorry that we did not meet your expectations.
by A verified traveler
Posted 2 Nov 2024
Good waffle,good breakfast
Comment from Hotel Management
2 Nov 2024 by Alan Musegades, Hotel Management
Thank you for the awesome rating and comments.
by A verified traveler
Posted 18 Oct 2024
Why did they charge me for coffee? Cheap
Comment from Hotel Management
18 Oct 2024 by Alan Musegades General Manager, Hotel Management
We do not charge for coffee, your only additional charge was for late check out.
by A verified traveler from henderson
Posted 13 Oct 2024
Need some more cleaning done
Comment from Hotel Management
14 Oct 2024 by Alan Musegades General Manager, Hotel Management
thank you for the rating
by A verified traveler
Posted 6 Oct 2024
This hotel feels a bit old, with halfway carpets and rooms that are reasonably clean, but worn out. The breakfast was pretty pathetic when I got there early, and practically at the limited options were gone by the time my wife and kids got there at 8.
Comment from Hotel Management
7 Oct 2024 by Alan Musegades General Manager, Hotel Management
I will address the breakfast options with my staff and keep them stocked up
by A verified traveler
Posted 30 Sep 2024
Not the worst but needs some updates to the rooms and not in a great area. Lots of homeless in the area
Comment from Hotel Management
30 Sep 2024 by Alan Musegades General Manager, Hotel Management
Thank you for your comments and rating
by A verified traveler
Posted 27 Sep 2024
This location booked me once and charged me twice. Expedia would not reimburse me after all documents showed they made a mistake.
When calling hotel for support in reimbursement, Douglas could be heard cussing the FBomb because the computer system was not working for him. He didn’t think to put me on hold! Alan, the manager said I would be reimbursed when meeting him upon checkout. Since returning to my home/destination, he is refusing to return my calls. No more Expedia and no more stays at this location! Be aware!!
Room rates were very reasonable.
Not sure what else you want me to say.
Comment from Hotel Management
28 Sep 2024 by Alan Musegades, Hotel Management
I am sorry that my staff did not inform me that you called, I have checked your folio and we billed expedia for the room and we charged you the pet fee on your card. I am sorry that you seem to be having an issue.
by A verified traveler
Posted 19 Sep 2024
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Alan Musegades General Manager, Hotel Management
Thank you for the great rating.
by A verified traveler
Posted 13 Sep 2024
Breakfast food quality and variety was subpar, and they frequently ran out of food. The only decaf available was in via the coffeemaker in the room. Staff was friendly. It seems that franchise owner or management need to improve.
Comment from Hotel Management
13 Sep 2024 by Alan Musegades General Manager, Hotel Management
I apologize that we did not meet your expectations.
