Ratings based on 1,000 Verified Reviews
2.8 Room cleanliness
3.1 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Sep 2022
I called three weeks before my reservation to cancel and was told there was no reservation under my name. Whether it was Expedia or Motel 6 who did not register me I don't know. I only know that I am fortunate I had to cancel, rather than showing up for the busiest weekend of the year in Santa Fe only to be turned away! It is impossible to report this to Expedia. Double and Triple check your reservations in person with the hotel! Do not trust Expedia.
by A verified traveler
Posted 15 Aug 2022 on Hotels
by A verified traveler
Posted 3 Jun 2022 on Orbitz
The motel was shut down and out of business.
by A verified traveler
Posted 5 Apr 2022 on Orbitz
I really would rather not have to think about that property again. Just don't stay there!!
Comment from Hotel Management
6 Apr 2022 by Sophia CSR, Hotel Management
Hi Jennifer,
I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you faced during your stay. I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you the next time your travel plans require lodging.
by A verified traveler
Posted 31 Mar 2022
by A verified traveler
Posted 31 Mar 2022 on Hotels
Comment from Hotel Management
1 Apr 2022 by Sophia CSR, Hotel Management
Hi Marcos,
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 28 Mar 2022
by A verified traveler
Posted 28 Mar 2022
Place is very rundown. The whole inside smells musty/smokey. Condition of the rooms is horrible. The bedspread and curtains look like they're from the 70s, both paper thin, holes in all of them. There's not a piece of furniture in the whole room, just a mini fridge sitting in the middle of the room with a microwave sitting on top. No coffee maker. I don't expect much from a Motel 6, but this place is bad.
Comment from Hotel Management
30 Mar 2022 by Sophia CSR, Hotel Management
Hi Kyle,
Thank you for taking the time to share your feedback! We regret your stay with us was not up to your expectations. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
by A verified traveler
Posted 28 Mar 2022
Sheets had holes, mystery stain on bathroom wall but working ac n pool was cool
Comment from Hotel Management
30 Mar 2022 by Sophia CSR, Hotel Management
Hi Joseph,
Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our AC and pool. However, our goal is to make our guests 100% satisfied. Therefore, we will share your issue regarding the cleanliness with the housekeeping team for improvements. Hope you will give us another opportunity to provide you with a better stay.
by A verified traveler
Posted 27 Mar 2022 on Orbitz
I was very impressed with the location - near downtown, yet very good rate. Quick and courteous staff. Also - really enjoyed the hot tub and pool - also for low rate. Room clean and quiet. Very happy with our stay!
Comment from Hotel Management
30 Mar 2022 by Sophia CSR, Hotel Management
Hi Karen,
On behalf of our entire staff - It was our pleasure to provide you with such a wonderful experience. We would love to see you back on your next trip to the area! Please do let us know if there is anything that we can do to make the next visit enjoyable for you. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area.
