Ratings based on 976 Verified Reviews
4.4 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Maria WB, Hotel Management
Thank you for taking the time to share with us about your experience at Las Palomas! We are so happy to hear that you had a great stay. We look forward to welcoming you back for another wonderful experience.
by A verified traveler
Posted 26 Oct 2024
Location and history were great.
Quiet building
Wonderful free full breakfast included.
Comment from Hotel Management
28 Oct 2024 by Maria WB, Hotel Management
We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Maria WB, Hotel Management
We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
by A verified traveler
Posted 25 Oct 2024
A comfortable, charming place with wonderful staff, very close to the plaza.
Comment from Hotel Management
25 Oct 2024 by Maria WB, Hotel Management
We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
by A verified traveler
Posted 24 Oct 2024
VERY POOR Wi-Fi. Very convenient to the plaza and museums. Short drives to other interest areas Air conditioning very noisy in the bedroom. It clicked and banged every 15 minutes all night. Vinyl floors needed a good washing. My white socks were black from the dirt on the soles. Excellent potato chips as desk
Comment from Hotel Management
24 Oct 2024 by Maria WB, Hotel Management
Thank you for taking the time to share your experience regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I have passed this information on to the General Manager so that he is aware of the concerns. We hope to see you again soon!
by A verified traveler from Bigfork
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Maria WB, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 21 Oct 2024
Incredible breakfast included Coffee bar and beautiful little authentic artisan gift shop
Comment from Hotel Management
21 Oct 2024 by Maria WB, Hotel Management
We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
by A verified traveler
Posted 17 Oct 2024
Good place to stay near Santa Fe square.
Comment from Hotel Management
17 Oct 2024 by Maria WB, Hotel Management
We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
by A verified traveler from Albuquerque
Posted 13 Oct 2024
Los Palomas is not worth $370 per night. I understand the rooms are over 100 years old, but they should not be run down with mold on the walls. There was mold on 3 of the four walls in the shower. Mold was evident in the grout. The bathroom vanity had chips exposing particle board, the top counter edge appeared to be missing a strip, exposing more particle board. The lighting in the room was mismatched. The shower hardware looked as though it was purchased on clearance at Walmart, old plastic turn nobs. There is no chest of drawers and minimal open closet space that also accommodates a microwave and mini fridge.Our original reservation was for two nights, however 9 days before arriving we contacted Expedia and staff at Los Palomas to change our reservation to 1 night stay. While registering the manager insisted the reservation was never changed and we would have to pay the Santa Fe historical fees for the 2 nights. After ensuring 1 night’s fee would be reimbursed upon check out if we did stay just the 1 night, we paid the 2 nights fees. Within 10 minutes of arriving in the room a staff member came to our room to indicate the 1 night stay had been confirmed and had me sign a receipt for 1 night historical fee. Upon checking out I mentioned to the staff member that we had been charged Santa Fe historical fees for 3 nights, we needed to be reimbursed for 2 of those nights. As of this posting the 3 nights fees are still pending on my credit card statement. I suggest avoiding LP.
Comment from Hotel Management
15 Oct 2024 by Sam, Hotel Management
Dear Valued Guest. First of all, we would like to thank you for your feedback. I am sorry to hear about your experience and we'll make sure to take care of above-mentioned problems. Your original reservation was for 2 nights, and it was a prepaid reservation. It wasn't changed to 1 night and we didn't want you to be charged for 2 nights. When you had checked in since your reservation was for 2 nights your card was authorized for 2 night's historical preservation fees. Then we contacted Expedia on your behalf and made sure the reservation was changed to 1 night. So, upon checking out your card was only charged for 1 night's historical preservation fees. If you'd like we can send you the folio to your email which we printed for you upon, check out. Please feel free to reach out to us if there are any confusions. We hope you can give us another chance.
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Maria WB, Hotel Management
We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
