Ratings based on 40 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
It was nice but far from the city
by A verified traveler
Posted 4 Dec 2023
Great place to enjoy our honeymoon. It’s quite, safe and easy access to the Ruins and Paradise Beach. It’s far from Santa Fe Port though but we rented out motorbikes to explore around the area. The property is clean but could do better. The hairdryer was broken but they gave us replacement right away which is nice.
The staffs are friendly. I just wished they offer more drink options (alcohol) they have wines but pricey. Overall, we like the place and would love to come back.
by A verified traveler
Posted 30 Aug 2019
Great location for a family vacation.
Comment from Hotel Management
30 Aug 2019 by Doris, Hotel Management
Thank you for the positive review
by A verified traveler from New York
Posted 18 Aug 2019
They should treat there customer in friendly way. Woman who works there are so unfriendly and can't even smile at you.
Plus I paid too much extra because if you have family to come visit you, You have to pay 200 pesos entrance and if your family going swimming its 500 pesos just ridiculous.....And too much noise because they have construction going on. Even my daughter doesn't want to stay another night. That's how horrible the place is. Not a good experience. we didn't enjoy at all. just horrible experience.
Comment from Hotel Management
19 Aug 2019 by Doris, Hotel Management
I am sorry because its our policy to regulate people coming to our place,
by A verified traveler
Very relaxing place
Posted 11 Jul 2019 on HotelsCould be an amazing resort if a restaurant and bar would be installed. In fact necessary because this resort is very isolated. Staff was not very friendly.
Comment from Hotel Management
12 Jul 2019 by Doris, Hotel Management
Thank you for the constructive review
by A verified traveler
Relaxing and excellent experience
Posted 25 Mar 2019 on HotelsIf you want to relax, this is the best place to stay! Awesome view and property!
Comment from Hotel Management
27 Mar 2019 by Doris, Hotel Management
Thank you
by A verified traveler
Posted 21 Mar 2019 on Hotels
Comment from Hotel Management
21 Mar 2019 by doris, Hotel Management
thank you so much, our guests' satisfaction is our major concern
by A verified traveler
Good silent stay
Posted 21 Feb 2019 on HotelsThe staff could make the general service better. Not clean towels every day, no cleaning after the first night. Place of the resort is wonderfull. Good breakfast. Hot water in shower did not work very well because of unequal waterpressure.
Comment from Hotel Management
25 Feb 2019 by doris, Hotel Management
Thank you for the fair review, actually we change towels every other day unless guests request everyday. Had you asked for replacement, our staff could have provided you. As to room cleaning, as a matter of policy they clean everyday, maybe there was a misunderstanding. As to waterlines i already checked the cause, they said they have corrected it already. I am very sorry we were not able to serve you as axpected.
by A verified traveler
Posted 3 Feb 2019
The property and its location is great as long as you are conscious of exactly where it's located and how distant it is from Santa Fe - the main tourist center in Bantayan where all of the restaurants are; it is a solid 20 minute bike ride away. On the upside however is the privacy. It's in a very secluded part of Bantayan; so if privacy and tranquility are your priorities - and pretty much all of the beach areas of Bantayan are quiet and relaxing - then this Kandugyap won't disappoint.
My only complaint is that I felt a bit deceived by the established and whether it was intentional or not is uncertain, however essentially I booked their 2 floor villa/house for 6 people for $80 only to discover upon arrival that that rate is for only 2 guests which is absurd because who would book a 2 floor giant home for only 2 guests? And thus, we were asked to pay an additional $200 (10k pesos) for accommodate for the 6 guest vacancy. I'm not sure if this is a genuine marketing blunder by Kandugyap or Expedia, however nonetheless common sense in my mind says nobody books a giant 2-floor home for just 2 people.
And lastly, there were little to no toiletries in the shower and restroom. For the price paid and other resorts available in Bantayan that offer similar sized villas for a similar price - such as Coral Blue - I felt a little bit of neglect on the staff's end towards the guests. They weren't rude or anything, but again when the price reaches a certain threshold, expectations rise.
Comment from Hotel Management
29 Apr 2019 by doris, Hotel Management
We are not deceiving our guests sir, we have different charges for 2 which is php4,500 and for 6 at php8,500. With expedia they have option for more than 3 and less than 6 people. On the absence of toiletries, i will address it. But the best that you should have done was to ask from the staff. I am sorry for the misunderstanding.
by A verified traveler
House by the sea
Posted 16 Nov 2018 on HotelsThis is our second stay at Kandugyap, the place is awesome! The staff are always very courteous and treat their customers well. While the facility is slightly outside of Sante Fe proper, it is a quiet retreat that is close enough to go into town on a Saturday night to kick up your heels!
Comment from Hotel Management
21 Nov 2018 by doris, Hotel Management
Thank you sir for coming back and for the generous review, your satisfaction is our No. 1 concern
