Ratings based on 962 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Location
by A verified traveler
Posted 16 Dec 2024
Great location, warm and friendly staff
Comment from Hotel Management
16 Dec 2024 by Emily M- Guest Relations Coordinator , Hotel Management
Melinda, we are delighted to hear that you had such a lovely stay with us and that our staff made you feel valued and cared for. Thank you for taking the time to leave a review and share some feedback for us. We hope to care for you again!
by A verified traveler
Posted 15 Dec 2024
We love this Hotel it’s right off the plaza and walking distance to everything in downtown Santa Fe. The staff has always been friendly and helpful and the vibe is New Mexican.
Comment from Hotel Management
15 Dec 2024 by Jessica, Guest Experience Manager , Hotel Management
Joseph, thank you for your feedback and kind words. We enjoyed hosting you this weekend and I'm glad to see you enjoyed Santa Fe! We hope to welcome you back soon. Happy holidays.
by A verified traveler
Posted 12 Dec 2024
We particularly enjoyed the staff in the Low Rider. Pizza was great. Staff was very helpful with information for our first stay in Santa Fe. While not a hotel service/issue we found it very difficult to obtain reliable transportation beyond what is walkable. Thank goodness for an employee of the hotel company who gave us a ride to the train station so we could catch our flight in Albuquerque. Overall, we had a wonderful 50th anniversary and first trip to New Mexico. We will be back.
Comment from Hotel Management
13 Dec 2024 by Jessica, Guest Experience Manager , Hotel Management
Steve, Thank you so much for your kind words and review. We enjoyed seeing you this week and we are thrilled to see you enjoyed yourself while visiting Santa Fe! I'm glad we got to be apart of your 50th anniversary! That's an amazing milestone and we were happy to celebrate with you! Until next time, Happy Holidays!
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Emily M- Guest Relations Coordinator , Hotel Management
Thank you for the 5/5 rating, Veronica! We appreciate the support.
by A verified traveler from El Paso
Posted 3 Dec 2024
This hotel has covered parking with a fee. It’s expected at downtown
Comment from Hotel Management
4 Dec 2024 by Emily M- Guest Relations Coordinator , Hotel Management
Thank you for taking the time to leave a rating and some feedback for us, Linda. We hope to care for you again.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Emily M- Guest Relations Coordinator , Hotel Management
Thank you for taking the time to leave a rating, Alejandra. We appreciate the support!
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Emily M- Guest Relations Coordinator , Hotel Management
Thank you for the 5/5 rating, Cynthia. We greatly appreciate your support!
by A verified traveler from Wylie
Posted 22 Nov 2024
There was one word that consistently came to my mind during our stay: charm. The people were charming. Well before our arrival, they had sent a personal welcome text. Not some AI generated crap. Something personal. They responded to my reply within two minutes. Everyone, and I mean everyone, was cheerful. Even the sweet girl at the desk at 5 who had to get up when I took my dog out. She had to unlock the front door. This is an older property. That shouldn’t be confused with worn out or a cheapened experience. Far from it. If you can live outside the modern gestalt of veneer, this proper can take you back to another time. Moreover, the company that owns this property and others, Heritage, seems to intentionally focus on character and humanity. This was evident in all our interactions.
A couple of points: didn’t find a ramp from the street level without going through the garage. That may be my issue. The other little thing to know is that the night we were there the onsite restaurant Hawt doesn’t serve pizza. That’s inconvenient. But, there’s lots of other walking distance locations.
We will definitely come here again and heartily recommend you stay here. Treat these people nice. Too many self-serving individuals run what is good. We loved it here!
Comment from Hotel Management
22 Nov 2024 by Emily M- Guest Relations Coordinator , Hotel Management
Michael, we greatly appreciate you taking the time to share about your experience with us and provide us with some honest and kind feedback. We are so happy to hear that our staff made you feel valued and cared for. We hope to welcome you back again!
by A verified traveler from Florence
Posted 19 Nov 2024
Historic feel to the building. Very close to the central Plaza in Santa Fe, convenient to museums and shops. Would benefit from installing a ramp in front of the building, as wheelchair entrance is hard to find.
Comment from Hotel Management
20 Nov 2024 by Emily M- Guest Relations Coordinator , Hotel Management
We are happy to hear that our prime location was a big win for you, Kathleen. Thank you so much for taking the time to leave a review and share some honest feedback, especially regarding wheelchair accessibility. We look forward to caring for you again!
