Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from san antonio
Posted 18 Nov 2024
Given a handicapped room. Had to change
No clean towels after housekeeping. Great location.
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 13 Nov 2024
It's a Hilton. What more can I say? We had very nice connecting rooms - just what we needed.
by A verified traveler
Posted 3 Nov 2024
Check in staff very poor customer service
Very unprofessional
Comment from Hotel Management
3 Nov 2024 by gm, Hotel Management
Thank you for the feedback and we will review our staff for improvements. Safe Travels.
by A verified traveler from Falls Church
Posted 1 Nov 2024
The location was superb, the restaurant was very good, and the maid service was excellent. However the HVAC unit in our room was terrible. The compressor ran constantly even after we turned the unit off. It was so noisy it was hard to sleep. Maintenance came but could not resolve the issue. The front desk staff did give us complimentary breakfast for our stay as compensation.
Comment from Hotel Management
3 Nov 2024 by gm, Hotel Management
Thank you for the visit and we hope to see you again soon,
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by GM, Hotel Management
thank you for visiting Santa Fe
by A verified traveler
Posted 28 Oct 2024
It was within walking distance to the square. It offered dining, shopping, museums and gallery options
Comment from Hotel Management
28 Oct 2024 by GM, Hotel Management
Thank you for spending time in Santa Fe. safe travels
by A verified traveler
Posted 4 Oct 2024
So, in fairness, the hotel was less expensive than many of the other hotels in Santa Fe that weekend. It is fairly well-located and has a nice restaurant that comes in handy for a late night meal or glass of wine. However, the rooms are terribly dark--so much so that even with all the available lights on, you have to go into the bathroom to get dressed--let alone put on makeup or do your hair. The rooms are large. But the furniture is dark and heavy and because we were put on the first floor, we had to keep the drapes closed because cars were pulling into and out of parking spaces by my windows. The lobby is very blah. The front of the hotel has some seating but it looks as if it could use rejuvenation. Front desk staff were friendly but, overall, I am surprised that Hilton would keep this place--it is well below their usual standards.
Comment from Hotel Management
4 Oct 2024 by GM, Hotel Management
Thank you for the review, we will share this with our design team. safe travels.
by A verified traveler
Posted 4 Oct 2024
Rooms were clean and comfortable. Location is excellent with close access to restaurants and shopping.
The service at the hotel restaurant was a bit slower than expected. Maybe understaffed?
Comment from Hotel Management
4 Oct 2024 by GM, Hotel Management
Safe travels,
