Ratings based on 24 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Mar 2024
They not be responsible if something happens to the car.
Comment from Hotel Management
10 Mar 2024 by La Gerencia, Hotel Management
Para responder a esta reseña de manera profesional y política, es importante expresar empatía, reafirmar las políticas del hotel y ofrecer asistencia dentro de lo razonable. Aquí tienes una sugerencia para la respuesta:Dear Guest,Thank you for taking the time to share your feedback with us. We understand your concerns regarding the parking situation and appreciate the opportunity to address them. At Mansion Los Guichos, we strive to provide a secure and welcoming environment for all our guests and their belongings. Please be assured that while our policy states we are not responsible for damages to vehicles caused by third parties in our parking area, we take the security of our guests' property seriously. We are continuously working on improving our facilities and services, including parking security measures.Should you experience any issues during your stay, we encourage you to contact our front desk immediately. Our team is always here to assist and guide you on the best course of action to take. We value your patronage and hope this experience does not deter you from choosing Mansion Los Guichos in the future. Your satisfaction and safety remain our top priorities.
by A verified traveler
Posted 29 Nov 2023
Worst service ever. They don't let you out of the property before 7 AM.
Comment from Hotel Management
2 Dec 2023 by Gerencia, Hotel Management
Agradecemos el haberse tomado el tiempo para compartir su reseña, para nosotros su opinión es muy importante, lamentamos que haya tenido una mala experiencia en nuestro hotel, hemos tomado acciones para que esto no vuelva a suceder y mantener nuestros altos estándares de servicio. Gracias por visitarnos
by A verified traveler
Posted 27 Nov 2023
Staff was very friendly and helpful; had trouble with expedia getting the specific accommodations we wanted but hotel staff changed to better situation once we arrived; comfortable atmosphere; nice pool and patio area; Guatemalan dishes in restaurant were great, other food less so. Very close to the various amusement parks. Overall very pleased and would recommend
Comment from Hotel Management
2 Dec 2023 by Gerencia, Hotel Management
Nos encantó conocer que tuvo una agradable experiencia en nuestro hotel, su reseña nos inspira a continuar, con gusto compartiremos su opinión con nuestros colaboradores, gracias por visitarnos.
by A verified traveler
Posted 13 Aug 2023
The staff were very welcoming and helpful. They assisted us with transportation.
Property very clean and well maintained.
Beautiful pool.
Good location for Xocomil & Xetylul. Would recommend.
Comment from Hotel Management
13 Aug 2023 by Mansión Los Guichos, Hotel Management
Su opinión es muy importante para nosotros, le agradecemos el haberse tomado el tiempo para compartirla, nos encantó leer su comentario, graciaspor visitarnos.
by A verified traveler
Posted 28 Jul 2023
by A verified traveler
Posted 4 Dec 2019
The hotel rooms we got were clean, good beds and bedding, we got breakfast included for adults which is good and the food was great and affordable children menus, the only thing I didn't like was the shower I hope they can improve it but overall I would still come back and I do recommend it.
Comment from Hotel Management
5 Dec 2019 by María, Hotel Management
Thank you so much for taking the time to leave us this amazing review. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
by A verified traveler
Posted 27 Nov 2019
Good location, dirty pool, noisy doors, broken sinks, no hot water
Comment from Hotel Management
1 Dec 2019 by Gerencia, Hotel Management
Muchas gracias por su comentario, Reciba nuestras disculpas, lamentamos que su experiencia no haya sido agradable, haremos las correcciones pertinentes para que no vuelva a suceder.
by A verified traveler from Seattle, us
Posted 9 Mar 2019 on Orbitz
Beds weee hard and uncomfortable. Inadequate ventilation and air conditioning. Reserved room types were not delivered.
Comment from Hotel Management
30 Apr 2019 by Administración, Hotel Management
Muchas gracias por su comentario, tomaremos en cuenta su sugerencia. Esto nos ayudará a dar un excelente servicio. Muchas gracias.
by A verified traveler from Miami, FL
Posted 30 Oct 2018
Nice place to stay, ample rooms and helpful staff. Beautiful pool and great restaurant service
Comment from Hotel Management
8 Nov 2018 by Bienvenido, Hotel Management
Muchas gracias, por su agradable comentario, esperamos mantener nuestro servicio e ir mejorando en la calidad.
by A verified traveler
Posted 8 Sep 2018
Comment from Hotel Management
19 Sep 2018 by muy amable, Hotel Management
Muchas gracias
