Ratings based on 238 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Property was clean, easy to find, within walking distance to the airport.
It is VERY loud when trying to sleep due to flights overhead.
We splurged and paid for the all inclusive after our flight was cancelled, it was a waste of money. Multiple things were not actually included, and all inclusive received the same treatment as those who were put up by the airlines. It was not worth an additional $159.
Rooms are very dated, carpet on the floors. Indoor and outdoor pools are beautiful. Beach is terrible
Comment from Hotel Management
30 Oct 2024 by lcaldeira, Hotel Management
Dear Cassandra,Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us and for our future guests.We look forward to having you back again!Yours faithfully,Luis Caldeira(General Manager)
by A verified traveler
Posted 30 Sep 2024
Superb hotel for short 3 night staybefore going to our timeshare in Funchal. Service fantastic rooms very clean. Overall 5 star
Comment from Hotel Management
30 Sep 2024 by lcaldeira, Hotel Management
Dear Andrew,Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us and for our future guests.We look forward to having you back again!Yours faithfully,Luis Caldeira(General Manager)
by A verified traveler
Posted 28 Aug 2024
Great pool area, great food, very relaxing atmosphere
Comment from Hotel Management
29 Aug 2024 by lcaldeira, Hotel Management
Dear Natalie,Thank you very much for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira Island. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us and for our future guests.We look forward to having you back again!Yours faithfully,Luis Caldeira(General Manager)
by A verified traveler
Poor service no AC no hot water
Posted 24 Jun 2024 on HotelsComment from Hotel Management
10 Jul 2024 by Lcaldeira, Hotel Management
Dear Client,Thank you for your comments. We apologize if we couldn't be up to some of your expectations but let us express our gratitude by thanking you for sharing your comments with us. Your comments are an important tool and only help us to continue our constant pursuit of service improvement by solving those and continue trying to exceed expectations. On our own behalf and on that of the Vila Galé Santa Cruz Hotel team, we hope we have the honour of hosting you again in a near future.Kind regardsLuis Caldeira(General Manager)
by A verified traveler
Posted 24 Feb 2024
Large, clean facility, close to restaurants and airport. Just a bit noisy.
by A verified traveler
Posted 23 Feb 2024
Very quiet and convenient
by A verified traveler
Posted 2 Feb 2024 on Hotels
by A verified traveler
Posted 15 Nov 2023 on Hotels
Comment from Hotel Management
19 Nov 2023 by lcaldeira, Hotel Management
Obrigado pelo seu comentário
by A verified traveler
Posted 5 Nov 2023
Comment from Hotel Management
4 Dec 2023 by lcaldeira, Hotel Management
Than k you
by A verified traveler from Grand Island
Posted 1 Nov 2023
Staff need to smile a bit more and breakfast is not up to par. Paid less money at Four Views in Canico, Madeira and their breakfast is superior.
Comment from Hotel Management
2 Nov 2023 by lcaldeira, Hotel Management
Dear Alberto,Thank you for your comments. We apologize if we couldn't be up to some of your expectations but let us express our gratitude by thanking you for sharing your comments with us. Your comments are an important tool and only help us to continue our constant pursuit of service improvement by solving those and continue trying to exceed expectations. On our own behalf and on that of the Vila Galé Santa Cruz Hotel team, we hope we have the honour of hosting you again in a near future.Kind regardsLuis Caldeira(General Manager)
