Ratings based on 59 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dallas
Posted 21 Oct 2024
The hotel is beautiful, the sorrounding areas are not walkable.
Comment from Hotel Management
23 Oct 2024 by JS, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 13 Aug 2024
Highly recommend it. Very clean and well maintained hotel and rooms
Comment from Hotel Management
20 Aug 2024 by JS, Hotel Management
Thank you for your feedback!
by A verified traveler
Good hotel with a poor ‘gym’
Posted 6 Aug 2024 on HotelsIn general, the hotel is very good very comfortable, friendly, good beds, clean, good shower, good TV, Good A/C and in a good location. I wish they have a better ‘gym’ and not only 2 treadmills plus 2 elliptical. No weights at all. They have to do something regarding the gym
Comment from Hotel Management
7 Aug 2024 by JS, Hotel Management
Thank you for your feedback Mr. Danni, we will try our best to add some weight in the future.We are glad you had a good stay overall!
by A verified traveler
Posted 19 Jul 2024
Comment from Hotel Management
20 Aug 2024 by JS, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 13 Jul 2024
It was good
Comment from Hotel Management
26 Jul 2024 by JS, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 12 Jul 2024
beautiful hotel, the staff were lovely and very attentive.
Comment from Hotel Management
12 Jul 2024 by JS, Hotel Management
Thank you for your feedback!
by A verified traveler from Chula Vista
Posted 28 Jun 2024
Would highly recommend when visiting Bolivia, hotel was up-to-date, clean and safe. Very good restaurant & staff.
Comment from Hotel Management
29 Jun 2024 by JS, Hotel Management
Thank you very much Mr. Michael for your feedback!
by A verified traveler
Posted 16 Jun 2024 on Hotels
Great to come back here - Swissotel Santa Cruz is my favorite location when going to VVI - great place, good food and an amazing friendly and attentive crew
Comment from Hotel Management
18 Jun 2024 by JS, Hotel Management
Thank you very much for your feedback, is very important to us!
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
12 Jul 2024 by JS, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 15 Aug 2023 on Hotels
No nos ayudaron en el request de early chdck in (solo 2 horas antea), al regresar de noche no sabian donde estaban las maletas, el desayuno bastante basico, el señor del check out casi no hablo
Comment from Hotel Management
16 Aug 2023 by P.A.Z., Hotel Management
Lamentamos mucho escuchar que tu experiencia no fue satisfactoria. Agradecemos tus comentarios, ya que nos ayudan a mejorar nuestros servicios.Respecto al pedido de early check-in, entendemos lo importante que puede ser para nuestros huéspedes. Sin embargo, es importante mencionar que el early check-in está sujeto a disponibilidad y puede conllevar un cargo adicional debido a los preparativos necesarios para asegurar la mejor experiencia posible.Con respecto a la confusión con las maletas y el desayuno, te pedimos disculpas por cualquier inconveniente que hayas tenido. Tomaremos medidas para asegurarnos de que haya una mejor comunicación y orientación en el futuro, para que estos problemas no vuelvan a ocurrir.En cuanto al proceso de check-out, valoramos tus comentarios sobre la interacción con nuestro personal. Esto es algo que trabajaremos para mejorar y asegurarnos de que nuestros huéspedes tengan una experiencia de salida fluida y amigable.Agradecemos que hayas compartido tus observaciones y te animamos a que nos brindes otra oportunidad en el futuro. Estamos comprometidos en brindar el mejor servicio posible y esperamos que puedas experimentar un cambio positivo en tu próxima visita. Si hay algo más en lo que podamos asistirte, no dudes en hacérnoslo saber.
