Ratings based on 283 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Aug 2023
by A verified traveler
Posted 22 Apr 2023
by A verified traveler
Posted 3 Apr 2023
Very large and confortable rooms in central location.
Breakfast could be better but staff is very friendly and helpful
by A verified traveler
Posted 12 Feb 2023
by A verified traveler
Posted 28 Jan 2023
Comment from Hotel Management
13 Mar 2023 by Hotel senses , Hotel Management
Saludos cordiales desde Hotel Senses, le agradecemos por calificarnos esperamos siempre brindarles la mejor atención y ser de su preferencia. Estamos mejorando cada día para darle la mejor experiencia en su estadía. Muchas gracias.
by A verified traveler
Very disappointing hotel - old,m and neglected
Posted 21 Jan 2023 on HotelsWe booked this "5-star" hotel and it definitely can NOT be considered a 5-star hotel. It has the look of being great in the past, but it has become rundown and old, with much neglect.
We had many problems during our stay:
- the kettle was broken
- our keycard kept reseting
- the AC is movement- sensored so at night it gets hot
-no phone in the room to contact reception
- the worst: someone entered our room at 11pm, just as we were about to fall asleep. They did not knock, but they wuickly shut the door. We were very annoyed and when we approached the manager she said the man had been given the wrong paper of empty rooms, so it was the hotel's fault. She said she would give us something extra, and all it was were a few hours extra check out time
Overall we were very disappointed with our stay. 5 star means the service should be on point. All these problems should not be occurring in a 5 star place
Comment from Hotel Management
13 Mar 2023 by Hotel senses , Hotel Management
Saludos cordiales desde Hotel Senses, le agradecemos por calificarnos esperamos siempre brindarles la mejor atención y ser de su preferencia. Estamos mejorando cada día para darle la mejor experiencia en su estadía. Muchas gracias.
by A verified traveler
Posted 29 Dec 2022 on Hotels
by A verified traveler
Hotel was ok but I wouldn’t return
Posted 26 Nov 2022 on HotelsOn e apone a time this would of been a nice hotel….
Why are people allowed to book places when there was the unrest that was happening in Santa Cruz ?!?!? I had 4 night stay nothing open I left after 1 night to la Paz
Asked for refund nothing….
Not hotels fault but will never return to bolivia
by A verified traveler
Posted 28 Sep 2022
The hotel is very well located, clean and has a good staff. Howerever it is noisy and the shower doesn't have much pressure
by A verified traveler
In the heart of the old city
Posted 10 Jul 2022 on HotelsExcellent location, in the heart of the old city. Very comfortable suit room. Old building and need little bit more maintenance. My suit was just under the roof top bar. The biggest problem was all the papers, like napkins and bills, was coming from the bar to our balcony with the wind. Hotel should try to start to keep clean the roof top bar then they could keep clean the rooms. Other than this no issue at all. I like our stay and will be in the same hotel if we go back to Santa Cruz in the future.
