Ratings based on 961 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jan 2025
My room was slightly smaller than I imagined, but I've never stayed in an old Victorian, so I had nothing to compare it to. I loved the restoration work done. (Built in 1890). It's a beautiful hotel. Though not listed among amenities, I was very happy to find my room had a mini fridge and microwave. It also had a lovely fireplace, which came in handy, as Santa Cruz can get chilly in the evening. (It is January, after all.)
Lilly was exceptionally helpful and attended to all details, both checking in and out. I really appreciated her going the extra mile to make sure that I was happy with my stay. I look forward to booking here again. 😊
by A verified traveler
Posted 5 Jan 2025
Warm hospitality, and cozy rooms with unique charm. The fireplace and tub were our favorite amenities.
Comment from Hotel Management
9 Jan 2025 by FRONT DESK, Hotel Management
Thank you for your review! We appreciate your feedback!
by A verified traveler from Watsonville
Posted 31 Dec 2024
Everything
Comment from Hotel Management
9 Jan 2025 by FRONT DESK, Hotel Management
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by A verified traveler from Watsonville
Posted 27 Dec 2024
A
Comment from Hotel Management
28 Dec 2024 by FRONT DESK, Hotel Management
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by A verified traveler
Posted 16 Dec 2024
I booked this hotel for a night stay.
The room is clean and neat. Bathroom was wonderful.
The checkin time is 3PM to 9PM.
Lily stayed until 9.45PM for my check in , because I was bit late all the way from Los Angeles.
Lily is so generous and was very helpful.
I had a wonderful stay here. Everything is walkable including the beach.
I will stay again.
Comment from Hotel Management
28 Dec 2024 by FRONT DESK, Hotel Management
Thank you for your review! We appreciate your feedback!
by A verified traveler
Posted 4 Dec 2024
When we arrived at our room we were greeted with the overwhelming smell of ammonia cleanser. We hoped it would dissipate but our one of two nights scheduled stay was miserable. When we called to cancel our second night's stay at 8:30 am the next morning, we were told by the desk person that she would call us back in 10 minutes. Three hours later we called her to confirm a cancellation and refund which was the minimum we could expect although no effort was made to find us an alternative room. Additionally, the back entrance to on site parking is woefully narrow and risks car damage on entry and exit. We would not stay here ever again.
by A verified traveler
Posted 1 Dec 2024
Adorable historic home. Walking distance to beach, boardwalk and restaurants.
Comment from Hotel Management
3 Dec 2024 by FRONT DESK, Hotel Management
Thank you for your review! We appreciate your feedback!
by A verified traveler
Posted 19 Nov 2024
Lilly was amazing at check in. She gave us some history on this amazing property that is over 130 yrs old. Absolutely stunning. Easy walk to the boardwalk and wharf areas. This was an unbelievable find for lodging and we now have a permanent option when visiting Santa Cruz or nearby areas.
Comment from Hotel Management
3 Dec 2024 by FRONT DESK, Hotel Management
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by A verified traveler
Posted 16 Nov 2024
It is located along the riverwalk area, beautiful view from room. Checkin easy and we were given option of another room due to construction noise near original room. Much appreciated. We went to a Warriors game which was within walking distance. Boardwalk is also within walking distance. Only issue was we could not find remote to fireplace or any indication of how else to operate it. Room was a little chilly. Would definitely stay again.
Comment from Hotel Management
19 Nov 2024 by FRONT DESK, Hotel Management
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by A verified traveler from SIOUX FALLS
Posted 14 Nov 2024
Lovely!
Comment from Hotel Management
19 Nov 2024 by FRONT DESK, Hotel Management
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