Ratings based on 974 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
by A verified traveler
Posted 2 Jan 2025
The promotional material indicates the hotel is close to the sea. It is in fact at least 1 1/2 miles away. It would appear that the hotel is used to house homeless. Some are wearing apparel of street people and we’re not clean. Not pleasant to share the breakfast room with.
Comment from Hotel Management
2 Jan 2025 by Rebecca - General Manager, Hotel Management
I am not sure why Expedia says that we are close to the sea. I will see if I can get them to update that. We are 3/4 from West Cliff. If we were that close to the sea, our rates would certainly be much higher. That being said, we are certainly not a hotel used to home unhoused people, but our rates are so low this time of year it does attract less attractive people. I do know which young man you are speaking of and he does have mental illness. If someone pays for a room I can't simple refuse them service unless they cause a problem. If something does arrive, I will add his party to the do not rent list. Thank you for your feedback. We do take all feedback seriously and will consider options to improve the guest experience.
by A verified traveler
Posted 30 Dec 2024
Nice service, nice place
Comment from Hotel Management
2 Jan 2025 by Mission Inn & Suites Management, Hotel Management
Dear Dijie,Thank you for your kind words! We're glad to hear that you enjoyed the lovely service and found the hotel to be a pleasant place to stay.Your satisfaction is our top priority, and we're committed to providing exceptional service to our guests.We hope to have the opportunity to welcome you back in the future.Thank You,Mission Inn & Suites Management
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
24 Dec 2024 by Mission Inn & Suites Management, Hotel Management
Dear Xiaowen,We are delighted to receive your All-Star Vote! Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Mission Inn & Suites many more times.Thank You,Mission Inn & Suites Management
by A verified traveler
Posted 22 Dec 2024
Good service
Comment from Hotel Management
24 Dec 2024 by Mission Inn & Suites Management, Hotel Management
Dear Xiaowen,Thank you for your kind words! We're glad to hear that you appreciated the service provided during your stay. We strive to provide a positive experience for all our guests.We hope to have the opportunity to welcome you back in the future.Thank You,Mission Inn & Suites Management
by A verified traveler
Posted 18 Dec 2024
Clean comfortable room, quiet. Nice front desk staff. We always stay here when we visit our son.
Comment from Hotel Management
20 Dec 2024 by Mission Inn & Suites Management, Hotel Management
Dear Edwin,Thank you for your kind words! We're thrilled you consistently chose our hotel for your visits and appreciate the cleanliness, comfort, and friendly staff. Your satisfaction is our top priority, and we're committed to providing exceptional service to our guests. We hope to welcome you back in the future!Thank You,Mission Inn & Suites Management
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 8 Dec 2024
The window in my room facing the outdoor hallway did not lock. I did not feel safe staying in the room.
Comment from Hotel Management
10 Dec 2024 by Rebecca - General Manager, Hotel Management
Thank you for bringing this to our attention. Let it be known that we did, in fact, move you to a different room immediately and fixed the the broken window lock on the window in the room that we had moved you from.
by A verified traveler
Posted 6 Dec 2024
Convenient and low price
Comment from Hotel Management
10 Dec 2024 by Mission Inn & Suites Management, Hotel Management
Dear Lisa,Thank you for your kind words! We're glad to hear that you appreciated our hotel's convenient location and affordable pricing. Your satisfaction is our top priority, and we're committed to providing exceptional service to our guests. We hope to see you again soon!Thank You,Mission Inn & Suites Management
